Sunshine Holiday MHCC RV and Camping Resort — Hotel in Lauderdale Lakes

Lived here for a little over 1 year, not exactly by choice. Let me start off by saying I've lived in South Florida for 10+ years. 3 years ago I bought my dream fifth wheel. 42' Vanleigh Vilano. I'm also a local business owner. My family and I decided to take a 1 year vacation using Thousand Trails. We visited 23 states and countless campgrounds in that time. When we decided to come back home we settled on Sunshine Holiday. What an absolute mistake SMH. It's been an absolutely horrible experience since day 1.

Started off month to month

First week we got here we were welcomed "home" by getting one our E-bikes stolen. The one with the child carrier on the back. Whoever stole it took the child carrier off the bike and left it in the parking lot on the other side of the wall towards the gate. Police report was made but no type of compensation was offered.

Week 2 we were told our spot was only for 1 car. My neighbor only had 1 car but was in a spot that offered 2 spots. He had told me I could use it since it was open and unused. Office told me that's not how it works and I would need to pay $150 a month and park the other car in storage. Ultimately the neighbor ended up leaving the park all together and the office made us move our entire rig 1 spot over so we could have the 2 parking spots. Why move an entire rig 1 spot over when we could have just used the spot? Whatever we moved it over.

Month 4 we were told our new spot had been rented by a Canadian family long term and we would have to leave the park all together because there were no more spots. We had signed for 6 months by this point. We stood our ground and miraculously a spot opened up. We had to move the rig again this time closer to the pool. This spot only offered 1 spot. We were forced to pay the $150 for storage every month from this point forward.

Month 6 all of sudden we could no longer rent the spot under our name. Now we were told it would have to go under someone else name that had a valid driver's license. I flew my mother down from PA and signed another 6 months under her name. We were told in 6 months it could go back in my name. And we would just need to switch it back and forth. Fine.

Month 8 my other E-bike was stolen. Again police report filed. Again no type of compensation. 3 cameras were than installed on our rig.

Month 12 all office staff were fired. Michael gone. Anthony gone. Sade was fired a few months prior. All gone except the one that should have been fired first. We were all told there was no management at the moment as corporate was taking the park over and sending one of their people.

Month 12. My rig was hit on one of the slide outs as another camper was trying to pull his rig into the spot next to mine. Light damage. Office called the police and accident report filed.

Month 14. I show up 1 week early to pay for the next 6 months. Due date June 6. It's May 30. Payment schedule for 6 months to stay here. Month 1 $3750 Month 2 $1875 Month 3 $1875 Plus electric Plus storage (if applicable) I walk in to the office 1 week early to give them a little over $4000 for their parking spot and they tell me I have to leave for 30 days and come back! I now have 6 days before I'm homeless and nobody thought it would have been a good idea to let me know this new rule has come into play! The park is almost completely empty since all the Canadians left. Many of which won't be returning. This campground has great potential but management is ruining the experience. The crime doesn't help it any. The cost is extremely exuberant for what you get. The gate is broken more than it's working. The park floods every time it rains. The park caters to the Canadians and screws over the locals. The new manager Joe Rivera is going to ruin it further. Nasty attitude over the phone. I will take Joe's advice "there are a lot of other parks in florida where you can stay... go find one" you're right joe. Thousand Trails/Encore you should be ashamed of yourselves. I understand this is a business like any other but take one look at your...

This has easily been one of the worst RV parks I have ever stayed in. If this was my first Thousand Trails experience, I would cancel immediately. This is not a resort, but a local trailer park claiming to be a resort. Marie, the front desk agent was very helpful, which is the ONLY reason there is 2 stars. Beyond that, the stay was terrible. There are so many things to note, but I will do my best to be brief. It is clear that this RV park has greedy ownership with how small the sights are and squishing everyone in together. We had an RV parked next to us and the patio we paid for was over taken by the neighbors slide outs. We couldn't even use the patio as half of it was used by the neighbor. There is only ONE shower for this entire RV park. How are two women who are camping together supposed to shower at the same time? We were also originally given a spot in then back of the park, which looked so unsafe and inhabited by permanent residents that did not keep their site clean, that we were uncomfortable with the space and asked for a new one. Luckily, Marie was there to somewhat save the day- there isn't anything much better in the entire park. We heard her talking to a new traveler to the park and they had the same complaints about the spaces being on top of each other. This RV park is not well kept and the residences are very well aware of it, that they can keep their site looking like trash and the management is okay with it- the rules that Encore/Thousand Trails members are supposed to follow are clearly not followed by residents. To say that the stay was unpleasant would be an understatement. Do not spend your money here. Get a hotel instead. It is worth the...

Let me preface this by saying I have NEVER left a bad review but I feel like this park needs a warning. I don't have very many good things to say about this park. We arrived to a site that was not large enough for us, even though we called to confirm. Our neighbor (monthly resident) was smoking a joint on his porch and using the wrong electrical box so he didn't have to pay for it. After getting the electrical issue fixed maintenance told us we needed to move our truck or it would be towed. I told them we didn't fit in the provided space and he told me it didn't matter, it would be towed if we left it there. We got moved to a larger site after I spoke with the woman in the office about the size issue. Our new site was long enough and we were able to fit. After being threatened that they would tow us we expected to see others following the same rules we were, however on night number two we had another guest park in front of AND behind our rig AND in the street. Apparently rules are negotiable at Sunshine Holiday. Maintenance was present but not exactly sure what they were doing. Trash would sit out all day and they didn't want you to go where the dumpsters were. There is a gate that works about 50% of the time. All utilities are set up reverse so your sewer, water and electrical are on the opposite side. It makes it difficult to setup and breakdown and becomes a tripping hazard. On a positive, the pool is nice and well taken care of when it is opened on time. One more positive, the iguanas that are all over the park are really cool to watch. This was not a positive experience for us at all and we will not be back. This is not the expectation at an Encore Park and we are very...