Moe's Southwest Grill — Restaurant in Florida

BE AWARE OF GIFT CARDS. IT’S A SCAM!! If you are going to purchase Moe’s gift card, please READ this before you purchase. The restaurant was empty when I walked in. There was only one lady there who speaks Spanish ONLY. The rice was not cooked through and the meat was so rough. She charged me full price on Moe’s Monday even though she confirmed that it’s Moe’s Monday (not sure if she understood it). I wanted to use their e-gift card that I purchased directly from Moe’s website, but she doesn’t know how to use it. The machine kept giving her error. Since she doesn’t speak English, she kept showing me her screen and didn’t even attempt to call someone for help. Why would you left ONLY one non-English speaking person in store? Poor customer service. Then, I saw other reviewers mentioning that they don’t accept gift cards despite the fact they advertise gift cards in store! SCAM!! I can’t use the gift card either in store or on their app. I want my money back!!! I ended up paying $32 for two uncooked bowls. I’ll file definitely complaints with the store management and headquarters. I’ll NEVER...

Get notice on app of $6 burrito / bowl promo. No matter what burrito I pick it wont work on app and details goes into 30 plus page manuscript of every law known to man. I wanted to make sure I get the promo. Older spanish lady gets her with an attitude, to the one that speaks a little English. I told her can you please ring me up for the promo to make sure I'll get it. She insists that I order first. I ask again I can get anything. She again says Order with an attitude. Time to pay, instead of $6 total she says it's a discount bc I got meat and cheese which doesnt apply for full discount?

I'm all for hiring all people but if the person on register can't communicate properly with guests. Then has an attitude and lies to the manager on the phone about it all. Then she hollers at me saying she'll call the police on me. All for calling her a liar. WoW! Wont be back here ever again. Even the lady making my food got angry when I picked different rice. As if my order came fixed a specific way with zero choices. Horrible from...

Been going to Moe's since the 1st opened their doors. But we placed an order on line to be delivered on Saturday @ around 7:30. After giving credit card # for payment. We received a message stating it would be Sunday when to expect delivery. Totally confused I called the restaurant, followed their instructions to speak to them. I found myself in a continuous loop of music, one ring and back to music for about 20 minutes. Finally I went to Moe's to find out if they knew that their website and phone system was not working right. The door was locked, employees were cleaning up and the manager refused to come to the door. And would just make a cut thoat jester and totally ignore that I was at the door to tell her the experience with their website and phone. Very unprofessional and disappointed. But we thought we would give it another try on Monday nite, received our food on time but this time we were missing the salsa and a 20oz. drink. We love Moe's but now I'm shocked and a Very...