Moon Mountain — Restaurant in Florida

Very poor experience here. Went to Moon Mountain on recommendation from someone else, after the vapor store that I used to go to moved out of town. Staff seemed very impatient when ordering vapor juice and asking for recommendations based off of what I liked. Sorry this was my first time here and I did not know your juice lineup off the top of my head.

Before entering the store I was happy to see masks required posted on the door, well so much for that, no one was wearing a mask. I understand at the bar, but not even the employees who were working in the non bar area were wearing masks. This is the type of appearance that gives vapors a bad name as people who think that the rules do not apply to them.

(Edit to reply) Thank you for taking the time to reply. I am assuming I did not make myself clear in my writing. I was the one asking for recommendations based off of what I like. Personally I like vanilla or mint flavored juice. At first the person "helping" me directed me to a vanilla custard, not really a custard fan, so I asked if you had anything minty. He said there was only one, it was a kiwi flavored juice, well I like kiwi. And after getting home, well there is no mint flavor. The brand is called Pacha Mama The Mint Leaf, the juice is honeydew berry kiwi, not mint flavored at all. Well, at least the juice flavor is good, even though it is not what type of flavor I was...

I'm new to vaping, went there a couple of times. I asked a lot of questions and the staff was very cool and patient, they didn't mind answering my questions. There's a laid back atmosphere, there.

My only complaint is their No Return/Refund or Exchange policy on liquids. I purchased their Brand of liquid, and sampled (nicotine-free) it first, but with the nicotine, it was much harsher than any other brand (with nicotine) that I've tried.

I have family (out of state) that own vape shops, and I know that it's not a big loss for vape shops to return or exchange liquids. I simply asked to exchange it for something else, so the shop wouldn't have lost a sale and been stuck with an open product. To fix my problem, I had to spend more money on buying more of the flavor, but with a lower nicotine content, in order to make it more tolerable and slightly pleasant. This is the reason for the Three Star rating. You better know what you like and want when you go there, if you vape with nicotine, because (understandably) there's no sampling that.

I will say that my interaction with the employees I spoke to and joked around with, made up for the experience, and I would recommend this place to others, as I will be a...

I’ve had very few issues with vapes here and know the industry standard rule is “you leave, the problem isn’t ours anymore” so I always test the vapes while I’m in shop. Recently, I had a geek bar start autofiring in the ride home so when I came to buy a new one I told the person who helped us about it and said I was just going to make sure it wasn’t auto firing because A) I don’t want it to blow up in my mouth or pocket because it’s just continuously firing and B) it’s 30.00 dollars - of course I don’t want something I buy to last a week to die out in 3 days when I’m not hitting it.

Anyway, I hit the new vape and it was autofiring. I asked if it could be replaced and I was told “if it hits as is then no”. Which is a bit aggravating considering we had just paid, again, 30.00 and had not left the register yet.

I’m not gonna sit here and say it’s always like that. Most experiences have been fine, and I really enjoy coming here. The first autofiring vape and now this one are the only memorable issues I’ve had in 2-3 years. But it definitely gives the impression that their customer service is great until their...