The quality of a good restaurant is not necessarily its size, but the quality of its food and the service and caring of its staff. Along that line, I enjoyed Nino Pizza of A1A as one of the finest dining experiences I've had in the small diners. Regrettably, Nino Pizza of Lakewood Park (Satellite Branch) is not among these gems and primarily because of the one waitress and behavior of its manager "Kevin" to our concerns. We recently moved to Lakewood Park and were very happy to know that we can still enjoy Nino’s Pizza in our neighborhood. However, after visiting the restaurant we were shocked to see how rude the staff is, particularly one of the waitresses and specially the manager. We ordered a large cheese pizza for the kids with pepperoni on one side. Also ordered some drinks. The waitress who was serving us looked like she was forced to do this job, because she started taking our order with an attitude and being rude. When she brought the drinks, I asked her to replace one of them because it didn’t taste well. Instead of simply taking and replacing it, she looked doubtful, showed an attitude and grab the drink angrily and brought the other drink half the glass as replacement, saying: “Try this”. Now looking back at it I wouldn’t be surprised if she did spit in it. Anyhow we were patiently waiting for the pizza to arrive. Once she brought the pizza there were hardly any cheese on it (picture attached), but a lot of red sauce with a few pieces of tomatoes. The kids refused to have it. Therefore, they shared their mum’s pasta order. After we asked for the bill, we were surprised to see that on the bill there was an extra $8.00 charge for the pizza. I asked the waitress if this is a mistake and she rudely told me that this is just what we ordered, and she will call the manager. The first impression I got of the manager was that he looked sloppy however later I understand that he also thinks sloppy and act sloppy. His aprons were not tight, hanging to sides, not shaved, not a professional attitude. As soon as he approached our table instead of listening to us, he started immediately interrupting and arguing, insisting on that we are not right, and the waitress is right and polite. Even after he looked at the leftover slice of pizza and admitted that there was no cheese at all and nothing like Margarita showed on menu, he said that he cannot judge by one this slice of pizza. Please look at the picture attached; you will be able to see the difference. Understanding that he is not going to listen and pointless to try to cross the message to him, I asked where in the menu showed that an Extra $8 needs to be added on top of the bill, to which he tried hard to look at the menu to prove his point but then he gave up and since he couldn’t find anything there he just announced that he is not intended continue with the conversation and walk away. After paying the bill and leaving very disappointed, that the manager managed to totally ruin our Saturday day out with the kids, we decided to never return to this restaurant and still enjoy Nino’s extraordinary pizzas located on A1A. From my experience being a frequent restaurant visitor, I understand that rarely disagreement can occur, and the job of the manager is to be able to resolve this type of issues professionally. However, I never met in my life such an unprofessional and arrogant manager such as the manager of Nino’s Pizza of Lakewood Park. This is just a sad example of how successful businesses with established reputation stop caring about their customers and don’t want to take their concerns seriously.