Panda Express — Restaurant in Florida

DO NOT ORDER ONLINE!!! They will not get your order, and you'll have to wait in line with everyone else. My wife went to go pick up our food and they didn't have it, and had no organization to what they were doing. She came back home empty handed, so I had to go back and have them recreate our order. An hour and a half later we were finally able to eat (power outage prevented doing anything else, and the other Chinese places were closed) and the food was fine, but we will not return here anytime soon. And remember your mask! Didn't matter that I had paid online or anything, they kicked me out! (I had driven my daughter's car as my other one was OOC but I found one in her stuff).

I asked them if they had any coupons to make up for the inconvenience and they didn't have any or offer any other kind of compensation for my trouble. Please don't bother with them but I doubt they'll get the message. Chic-fil-A is THE STANDARD when it comes to running a fast food restaurant. Why can't some of these other places get "woke" and learn from...

I've eaten here off and on since September of 2019. Most of the time it's been good. But yesterday was downright awful. I got the bottom of the barrel Teriyaki chicken. It had burnt pieces of food in it too. That flat black and crunchy bit when it's burned to the pan. The fried rice was also bad. There were so many crunchy chunks of it, even after stirring. Staff all looks the same too. They used to give me a 10% discount for working inside the Walmart. They stopped doing that. The Dr Pepper was also flat. Even the lemonade from the machine didn't taste right. I also used the restroom while here and the toilet was filled with huge globs of tp, like no one had checked the restroom in awhile. It wasn't very busy when I went either. I'm not sure what happened to this location in the past year, but the hospitality and the quality of food has definitely gone out the window. I really love Panda Express, so it makes me sad that this was the experience I had at the location I frequent the most. I won't be back for awhile after...

I arrived at the store to pick up the food that I ordered and paid for online. The doors were locked but the employees could clearly see me because they watched me as I walked to check both doors. So I knocked on the door to get their attention and the man bought the food that I had ordered to the door. He didn't even confirm the order name, so that let me know that he knew that I was there to pick up my online order. I asked if he saw me and he responded that I was supposed to call and that there is a sign on the door. The sign was not clear because I had already ordered online and I previously ordered online from the Panda Express on Wells road and did not have to call upon arrival and the wording on the sign/website should have stated that. Instead of ignoring me someone should have come to the door to help me because that's what you do when working in customer service. My family and I eat at Panda Express often and I absolutely do not appreciate the way that I was treated at this Panda Express and shall...