iFixandRepair - Orange Park Walmart — Local services in Fruit Cove

Zero stars. This business is run by a scam artist. I’m cutting my losses, but I’m writing this in hopes of sparing others the financial stress and frustration. Here's my full experience: I brought my damaged iPhone 16 Pro into the shop on Sunday, May 25. I was helped by Omar (presumably the owner) who quoted me two screen replacement options: one cheaper, one more expensive. I chose the more expensive option. Omar told me the repair would take 30 minutes, so I left my phone with him and planned to return in about an hour. When I came back over an hour later, the phone wasn’t fixed. He said he needed another part and told me to come back Tuesday or Wednesday, as Monday was Memorial Day. I heard nothing from him Monday or Tuesday. On Wednesday, I went back to the store. Omar wasn’t there, his associate Nicholas was. Nicholas couldn’t find my phone at first and dug through a chaotic drawer of other customers’ devices before calling Omar, who said he’d bring it in 30 minutes. I waited over 40. Omar eventually rushed in and installed the screen in front of me. I paid $275 (plus a $5 tip). Immediately, I noticed something was off...my phone was hot. I restarted it, but it kept overheating. Two days later, the touch screen stopped working. I called Omar, who told me to come back in. Once again, he wasn’t there—Nicholas was. He replaced the screen and informed me that the screen previously installed was actually not the higher-tier screen I had paid for. He even showed me a comparison, noting that the Incel screen Omar installed is known for faulty touch performance. Less than a day later, I dropped my phone maybe a foot and a half onto my wood floor (with a bulky case on) and the screen stopped working entirely. A hairline crack appeared across it, and the display went black. I’ve had cracked screens before, but they still worked...this one just died. I called Omar again. He told me to come back after 2:00 the next day. I showed up around 4:00. Again, no Omar. Just Nicholas. I explained everything, including the drop and how the screen failed. That’s when I was informed for the first time that there are actually three screen options, not two. And I’ve still never received the top-tier screen I paid for. I spoke with Omar on the phone and tried to explain. Either he didn’t understand me due to a language barrier, or he thinks he can hide behind a sign in his store that says, “No warranty on damaged screens.” That might shield him from accountability in his eyes, but let me be clear: what he’s doing is fraudulent. He charged me for the best screen, knowingly installed the worst one, then replaced it with the mid-grade one after it failed, and now refuses to honor anything because my screen is damaged. Convenient. I’ll be taking my phone to Apple now, and possibly Omar to small claims court. I don’t expect to get my money back, but I do want to warn others. Avoid this place. You deserve better than to be scammed by someone who thinks a sign excuses dishonest...

Came on August 9th, a little bit of a wait, but he assured me that he could fix my charging port on my Galaxy S23. I was worried because I couldn't find any places, but he assured he wouldn't have any issues. Used the 40 minute wait to grab some lunch, but he was done 20 minutes before I thought he would be. He showed me that the charging port was consistently working and explained the issue with my old one. He struck a conversation with me about me going to college soon, and even gave me a free screen protector and external camera lens protector that he installed right in front of me, as well as giving me a discount today and in the future of 5%. Cost was great if you compare to other places, and ended up costing me 115$ which included a 10$ tip. Great guy! I recommend any hardware issues with any Samsung phones...

the new hire, middle-aged lady with dyed hair was extremely rude. when i asked them how come my screen was having blackouts after i went there to get the screen repaired, she simply told me that i “must’ve dropped my phone” because it wasn’t them and rudely told me i can pay them 55$ to RE FIX my screen for the second time (after there mistake) or can go to someone else. i had no problem paying 55$ but the extreme rudeness caused me to leave. i work in customer service and i was jaw dropped by the behavior i was given. i have never had a problem with them before this as i had previously referred people...