Papa Johns Pizza — Restaurant in Florida

This place has deteriorated a lot in service and quality, is going downhill... I placed an order for takeout at this location, got the confirmation that my order was ready to pickup, showed up almost 15 minutes later and my order was nowhere to be found, they asked me to wait and rushed to start preparing my pizza, while waiting I witness another customer bringing a pizza back because it was not the right order, he asked for his money back and left, I saw the front guy take the pizza back and put it on the rack where all the other pizzas are, 15 minutes later I'm still waiting on my order, fully paid and already an hour late, I complaint and they offered to give me an extra pizza for the inconvenience, you guessed right, they tried to give me the pizza that the other guy returned, immediately I told him I was not accepting food that someone else returned, they did not offered any other compensation for my troubles, the old returned pizza was back at the rack with all the other pizzas waiting for another victim, that returned pizza belong to the trash for sanitary reasons. I left with my order, when I got home I noticed they prepared my order with thin crust instead regular like I ordered, they used thin crust so it will cook faster since my order was already late, they have no concern for the customer, no organization, no sanitation, attitude and obviously they don't care for their customers, so I'll be bringing my business...

Driver delivered the wrong order. Came back after 15 minutes. With a challenging attitude, demanded we paid for his mistake, proceeded to say that we accepted the order knowing the order was wrong. I explained to him that who placed the order was not the same person who received it. I brought the boxes to him and showed him they had been opened. He demanded we pay for it, make the story short, I told him to contact his supervisor, take everything back and refund my money. He refused to do that. Instead, he gave me the right order, which I did not want anymore; opened other pizza boxes and began arranging slices in his car with no gloves on, in order to make the pizzas look whole again... Did I mention we are currently sick with the influenza virus?? The fact I was wearing a mask and sounded very congested should have stroke some sense in him, but didn't. I tried contacting the manager by phone, but no one answers the phone. This store's food safety and food sanitation practices are questionable. I will not be buying from them again... I'm hopping that no one else picks up the influenza virus thanks to this guy's poor food safety and...

I Have always ordered from here, and I have never had an issue. My review is more about the delivery. I ordered my pizza, and while I was tracking my delivery, the status changed to DELIVERED. I called the store, and the person at the phone told me to wait 5 minutes, and call again to see if it was a glitch. After 10 minutes, I called again and asked them to cancel the order because it was already very late. The person on the phone was very polite. 10 minutes after, the delivery man arrived, and went kind of crazy when I told him I canceled the order. My husband was not happy, and told him his service was bad and to take the pizza back...that delivery guy even threatened to beat him, to say the least. What kind of people are you hirining? I am done ordering from here. What if that guy comes...