Papa Johns has absolutely no respect for their customers. I’m a disabled veteran on a fixed income. It’s my son’s birthday and he asked for pizza. I ordered from Papa Johns on Lee Blvd in Lehigh Acres, Florida. Unknown to me, an answering service takes the order, and not the store. They charged me 5x for my order, at the price of $ 64.03. That’s $320.15 cents for 3 large pizzas and a 2 liter of Pepsi. I called the store to inform them of the error. They literally told me that that wasn’t their issue to address and that I needed to call their call center to resolve it in my own. Then, when my order came, it came without the 2 Liter Pepsi. The driver said that they forgot it and he’d have to go back to the store and deliver it. The driver was not able to come right back to my house, he had other deliveries. I called the store back and asked to speak to the manager. She was absolutely rude and dismissive, telling me that she’s busy, and asking what did I want. I asked her not to interrupt and I would be able to tell her. The idea that me as a customer and a disabled veteran would be treated like this, by this otherwise we’ll respected chain, is appalling! I will never order from Papa Johns again. You should really think twice about the type of people or company that you choose to give your money to.

It’s 10:06 PM, 2+ hours later, and still no Pepsi. I called the store back to let them know I still had not received the soda. The Manager said, we’ll just refund your money for the 2 liter… again, with attitude. I’m very confused as to why after receiving this type of service the manager believes that it’s in any way ok, to address a customer in this manner. And to say maybe they are having a bad day…. There is zero excuse.