Pizza Hut — Restaurant in Florida

Ordered a meal totalling $47. Did not receive my order. Was called by the store to tell me that I had to do this and that to receive my order. Was toldthe driver came to my house and know one would answer. As I explained to your rude employee, NO DRIVER CAME TO MY HOME, i am still waiting on my order. And that The driver obviously went to the wrong address, I was told if they came back WITH MY ORDERD it would be hours or more. As i stated no driver has tried to deliver my order. She kept being rude, so I ask to cancel my order. I have not received a refund on my card that I paid with, This is the 2nd time in two weeksI couldnot get an order from this store because of problems. Have been a faithful customer at this store for years with many pizza Hut reward points, and over $100 spent monthly.would like a refund for the orderI didnot receive. Tried calling store, no one would take my call. Out $47 AND 125...

I placed an order for a large pizza with a stuffed crust and was charged $33. However, the pizza delivered was incorrect. After some delay, I spoke to a manager who offered a refund, which I declined as I simply wanted the pizza I had ordered. Although they eventually delivered the correct pizza, it had lost its heat and was only lukewarm. I offered to return the original pizza, but they declined.

While I understand that the establishment is likely quite busy, it is important to ensure that orders are accurate and delivered as expected. This is not the first time I have experienced an issue with my order from this establishment, as my previous order was missing a drink, which was later delivered.

In order to improve customer satisfaction, I suggest implementing a process to double-check orders before they are sent out for delivery to ensure accuracy and temperature.

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Ordered online and waited 20 min. to leave to pickup so I wouldn't have to wait when I got there. Paid for my order and was told ot wasn't ready yet. Waited more than 30 min.watching one guy (same guy that checked me out, pull items from the oven, box them and put them in the warming oven when another employee asked me what I ordered went to the ovens and didn't see that my order was being cooked. Turns out my pizzas had been put in the warming ovens quite a while before that instead of given to me. The pizza's were dry and tough with hardly any cheese. Won't be going bac as this is the 2nd time I've had this happen at...