Pizza Hut — Restaurant in Florida

I ordered $66 worth of food with an additional $10 tip on Thursday, Feb 10 at approximately 11:30am. Roughly 40 minutes later I receive a call from the restaurant stating that they don’t go West of Yates Rd (shown on the map picture attached). I stated to the guy on the phone that we are in the brand new complex right behind Yates road (as you can see). He proceeded to argue with me, telling me they don’t go west of Yates road because Yates road is a 35 minute drive (one way) for their delivery driver and they “can’t afford to lose a driver for over an hour”. As you can see, Pizza Hut is 3.5 miles from my house and only a 15 minute drive. After arguing the distance with him for the next few minutes I told him to cancel my order and refund my money - I will take my business elsewhere, and hung up. We regularly order from Sals II Pizza who is farther up the road (roughly 20+ mins) and regularly delivers to my house, however they were not open this morning when we placed our order. I guess Pizza Hut would rather trash $70+ worth of food then drive the extra 5 minutes past...

UPDATE

Guess I forgot how bad this place is…I ordered online and tried to call the store to let them know to please not knock (it wouldn’t let me specify online) They put me on hold for 20 minutes, then hung up on me. Then when I called back they answered but left the phone off the hook so I could hear them moving around, but they weren’t answering me. Finally 45 minutes AFTER the pizza was supposed to be delivered I got in touch with their call center in Memphis TN, and they let me know they would cancel my order and refund the $40 I spent on food plus $5 delivery fee and 20% tip. What inconsiderate, incompetent workers they have…they’ll take your money and then ghost you completely. What a joke.

Paid for pepperoni, no pepperoni. Called the store to get the right pizza delivered and the girl on the phone told me it was her fault and was gonna credit me $14. No thank you. I also asked for the pizza to be cooked well done and it was a dough mess. Im good - never got the right...

Ordered this evening from this location for the first and what will be the last time. Wish I would have looked at the reviews before doing so. Since it’s Pizza Hut didn’t think it would be necessary but now seeing it is. Received two wrong pizzas this evening and when I called in to see if it could be corrected. Received nothing but a condescending attitude. Was told by the manager that she knew our order was wrong before it went out that’s why she told the driver to talk to us. Why not just fix the order if you are aware it’s WRONG BEFORE it even leaves your building. Then when your driver delivers it and says it’s wrong but give it a try if you don’t like it let us know and we will replace it or credit you and the customer calls in to do exactly that why give them the attitude and run around. Usually Pizza Hut is usually spot on and provides customer service. I was told tonight this one is independently owned I guess they are not required to provide decent...