Pizza Hut — Restaurant in Florida

Update: I like to update reviews if I use a service again because sometimes a first opinion can be somewhat faulty. The reason I changed this review to 5 stars isn't just because of the food, its mainly the crew working in the store. I wish I had their names but I have spoken to the main 3 people I see there and they are amazing! I do know the manager is Ernie and he is really spectacular. He seems to work all the stations at one while keeping everything sterile, with delicious food and a contagious smile. His personality make driving there more than worth it (piping hot food doesn't hurt!). They are completely on top of things. Friendly, courteous, speedy service everytime I go. Part of what ruined my first experience was the delivery and getting cold food. I go pick it up now and they know the name of the order and who I am when I walk in referring to me by name. When my husband picks it up they always ask about me. That kind of service is almost unheard of these days and definitely earns 5 stars!

First time to order Pizza Hut in about 10 years! I used the app to order for delivery. It was easy to use but didn't have any options for special instructions, at least not on the items I ordered. I got 8 boneless wings for their Wing Wednesday special at $.60 each. I also used their 2 for $5&up deal. 10 breadsticks was just $5 when on their menu 5 were priced over $5. The trick is you have to buy 2 items, so we also added the chocolate chip cookie for $5.

The text notification kept me up to date and they showed on time for delivery. I had paid thru the app but tipped in cash so I didn't use their contact free delivery service. The food was much better than I remembered, though the breadsticks were delicious as always. The main issue was I live only 1 mile from the store and the food was cold. My food must have sat and waited for other bigger orders to make it worth their trip but I paid for my food and the $3.50 delivery fee too! I would have enjoyed my food much better if we didn't have to reheat it to eat. This was a test order for us to see if Pizza Hut had improved over the years. Their menu has grown including a wide variety of items, mimicking Dominos sort of. However for a first time to try getting cold food when it's only a mile trip is a deal killer for me. We are going to have to rethink our return...

For the third time now, we have had terrible service from this store. We ordered at 5:40 through the app which said it was successfully processed, but then I received an email stating the order was not processed. Since we were paying cash, I knew it wasn’t a payment processing issue, so I called the store, but instead got the call center. The call center representative picked up the phone and then immediately hung up and I was redirected back to hold music. I called again and after a wait an agent answered, but could not tell me why I received the email, what the problem was or how to fix it. He said I HAD to order through him. He confirmed the delivery time was 30 minutes. After taking my order, I informed him I wanted to use our rewards points on an item, and was only then told that reward points couldn’t be redeemed over the phone. As I was frustrated, I declined to put the order through via phone and decided to try ordering through the website. I finally got our order processed at 5:55, and received confirmation that our order would arrive at 6:25. Then, at 6:45, we receive a text saying that our order was outsourced to DoorDash and wouldn’t arrive until 7:11, over an hour after ordering. I called the store again, and again got the call center. The call center couldn’t answer any questions despite being the place you call to get answers, but they did patch me through to the actual store so I could speak with them. After waiting almost twenty minutes on hold, the store finally answered and after another ten minutes of back and forth they tell me that the call center patched me through to the wrong store! I call the right store, get the call center AGAIN, but can’t get anyone to answer. The order finally arrives at 7:09, and of course the breadsticks were overcooked and tough and the wings had hardly any sauce on them. After the third terrible experience we won’t ever be ordering from them via delivery again, and I’m forewarning others that it’s a waste of money, way too much...

Visited this "place of business " tonight to pick up an order. While I waited (for at least 26 minutes past pick up time) I saw the sweet, kind counter girl go into the back kitchen and try to communicate with the "lady" cooking pizzas. Two times this woman talked to the poor counter girl like she was an indentured servant. Kitchen lady told the girl to "shut up and get outta my face". Loud enough for all the customers (at least 5 of us) to hear. Counter girl says sorry, sorry ,sorry and comes back holding back tears. Eventually, mean kitchen lady comes to counter, dressed like a bum, with my order. As she enters, counter girl says something to her very quietly and kitchen lady responds with "you need to shut up and go away" I finally had enough of this sweet, quiet counter girl being abused by an older, nasty coworker and I said to kitchen lady " hey you shouldn't talk to her like that" . She quickly snapped back " I'm her momma and I'll say whatever I want to her"!!. Talk about shocking and honestly just sad. If she talks like this to her baby girl in public, at their place of work, how does she talk to her in private?!?? I then asked mean momma "what is your name" and she responded with "nunya" and strutted back to the kitchen like she owns the place. Also at the counter when this took place was "manager" Barbara. I asked her what was the name of mean lady and she refused to give me her name but finally told me her name is Melissa, after I repeated my question 3 times. She said this is something she (store manager) will "take care of" but never said a word to the verbally abusive kitchen lady the whole time she was going off on counter girl. I will be reporting this to corporate first thing Monday morning. Counter girl is being used as a verbal punching bag AT WORK and something needs to be...