Planet Smoothie — Restaurant in Florida

The short version of my review is: they don't let you stay without buying anything even if the store is empty as hell and they'll be super rude about it. That gives the store a super unfriendly atmosphere. Not only that, the interior design of this planet smoothie feels like 15 years ago. The leather seats are frayed and damaged. Also, their smoothies are super expensive so you'd go broke if you did get a smoothie and if you got something cheaper besides a smoothie then why the hell are you here just go to starbucks, at least they'll let you stay without being rude about it, starbucks' atmosphere is super cozy and the interior design is very chic as well. Their drinks taste good but is super expensive for something you can make yourself at home.

This has nothing to do with the product itself, but I has a terrible experience here:

So I am a student at Olympia and I have early release, and was inside the store sitting at a table waiting for my parents to pick me up. A white lady comes in and she acts like she's high and mighty and she turn to two black students that was sitting at one of the tables and goes: "you can't sit here if you don't buy anything" in a very rude and accusing tone. Then she followed up with the question: "did you buy anything", which the male student replied "yea" in a quiet tone. She then said: "oh so if I ask her (points to the employee) she'll say you did buy something?" I can't remember if the guy said anything but they were very quiet and it unfolded so quickly that the atmosphere went from fine to feeling like as if I'm literally sitting at a interrogation table. After they left, she came over to me and did the same thing to me, and I didnt see what the problem was because literally there was no paying customers looking for a seat. If there was, I'm sure the students that wasn't going to buy anything (including me) would've left without her even telling us so And honestly, I don't give a damn what her side of the story is. That is what her words came across to me as and that's what it made me feel like. It gave me, a customer, a terrible experience.

The lady did not ask them nicely and was very rude the moment she came in and saw them. By that tone of voice, anyone's day would have been ruined, much less if it was someone who's suicidal or has depression/anxiety. Being suddenly in-your-face confronted like that can be very intimidating and I feel that was very unprofessional.

One of the customers justified her action because "they (black students) are here all the time 'loitering'" and this wasn't the first time. Well going by that argument, how did the lady know those two particular students did it all the time? I doubt she'd remember the faces of anyone except for the frequent customers.

The policy of "non paying customers can't be inside" is quite pointless. If you're going to have AC on for an employee anyways, what is the harm of having a few non paying students inside who are perhaps waiting for their parents to pick them up without having to wait in the heat? It's Florida. The lady being the store's owner makes even much less sense. Why exactly do you have to kick people out before the rush arrives? We'd leave naturally when they do, much less need to be rude about it.

Update: she refused to apologize after I brought it up with her. She also said that: "you felt like you had to be special and that's why you stayed even after everyone else left" when in actuality I was taken aback and had taken a minute to think about what happened and regretting not speaking up for them before she came back to tell me to leave. She claims that she meant that /if/ you were not going to buy anything you had to leave, but trust me, her tone of voice and syntax made me feel like I had no other choice but to leave.

In conclusion, after this experience I will not be coming back...

I’m not one to be hard on somebody. But this is the third time that I’ve walked out with out a smoothie because Lucy doesn’t know how to make a smoothie correctly. So not only do I wait for 15 minutes after putting my order in online which allows 10 minutes for pick up(so now a total of 25 min). She had to remake or keep adding things to peoples smoothies and trying to make it thinner. She wasn’t washing her hands touching everything and wiping it on her pants then continuing to make smoothies. But after waiting 25 minutes Lucy hadn’t even started my smoothie and was still making a mess out of the one family smoothies in front of me. Like I said I’m not one to even write reviews, let alone bad ones. But Lucy deff needs more training and to not be left alone because she had no idea what...

I never write reviews, but I felt it necessary because of the incredible experience I had at this Windermere, planet smoothie. It was all because of their amazing employee Logan! I called to place an order for pick up and Logan was tremendously helpful and provided excellent service over the phone, I could tell he truly cared about my specifications and even recommended some additional items for me. Entering the store, the same incredible customer service continued, and I’m leaving with a great smoothie, and a smile on my face....