Sub Zero Nitrogen Ice Cream — Restaurant in Florida

On January 13 we visited this location and we were overcharged by $13. I asked for a receipt and Skyla was not able to print me a receipt. When I asked her to bring up the transaction so that I could review the receipt feeling that I was overcharged for three items totaling $40.30 she told me that she didn’t know how to use the register well and she said she would return my purchase. I asked for a receipt to validate that the return was made, but of course she could not give me a receipt for the return either., I never received the credit to my debit card. She then proceeded to charge me $27 for my three items which I then paid cash. There is an older woman working there who has worked there for a while, who had no clue how to operate the register and neither did Skyla so I ended up paying $67.30 for 3 regular cups of ice cream. I have never seen the owners anytime we have been in the store so now I’m going to have to try to track them down to get my refund. Ugh. So buyer beware, make sure you have them show you their register screen before you pay for your ice cream. Very bad...

Horrible service. Guy serving ice cream was RACIST. My family and I are Hispanic and we wanted to grab for the first time some ice cream there. He didn’t even greet us or was welcoming at all so I thought that was just his poor way of treating customers. But NO, after we paid (and I even tipped him), a family of Americans walked in and he was the nicest person to them. I was at first unsure about it but then other American family walked in as well and he was cracking jokes with them. I could just smell the racism in the air. Yes we are from hispanic origin and yes we speak both languages so I am able to be kind to others. Clearly that’s something they didn’t teach him. I am NEVER AGAIN GOING BACK TO THAT ICE SCAM PLACE JUST TO BE TREATED LIKE THAT FOR $50 TASTELESS ICE CREAM WHICH THEY CHARGE FOR A COMPONENT THAT IS ALREADY ON THE AIR WE BREATHE. I would go back and get a refund especially because it gave me a stomachache after the...

Came in before 10PM (the time in which the sign on the window says they close) and was turned away as they refused to serve me even after kindly pleading for them to just take me as their last customer. I was sent out empty handed along with the 3 other people behind me. There were still customers in there and they weren’t even closed, I don’t feel as though I should be forced to beg to spend money in a business and if they want to close early just change the posted closing time on the sign. The indifferent attitude is sincerely asinine and as someone who works in the industry it’s quite frankly appalling to see the poor customer service in action. I’m not a Karen by any stretch of the imagination but I just feel the management should change their posted hours if the staff isn’t feeling up to doing their job. Seriously, just quit your job if you don’t like doing it and stop making your laziness other...