Taco Bell — Restaurant in Florida

This location is in desperate need of customer service and food preparation retraining. To start it off, almost every time I go through they're always out of something. On multiple occasions they were completely out of everything on the breakfast menu. Regarding customer service, I ordered breakfast in the drive-thru clearly stating what I wanted - a steak breakfast crunchwrap meal with a large mountain dew Baja Blast (replaced by regular Mountain Dew because they were out of Baja Blast, go figure). After stating what I wanted and receiving my total I pulled up to the drive-thru and was being handed a medium Mountain Dew after stating I wanted a large with the meal. I mentioned that it was supposed to be a large Mountain Dew and she got upset over it, made a face and gave me an attitude. Seriously, was it that big of a deal? I pay for what I ask for, I'm not taking less. The lady who took my order was standing behind the employee at the window and stated she asked if I wanted a combo or not. Now, this never happened, I was never asked if I wanted a combo or size drink, I was the one who stated what I wanted when I ordered. She then proceeds to pull an attitude saying "just give him the order free". I worked in the restaurant industry for almost a decade. This is not how you treat customers, it's your job to provide customer satisfaction, and I don't think I was asking too much for receiving what I paid for. Onto the food, it's like every time I go through they just chuck it in the bag as hard as they can and without care. The breakfast crunchwrap was terribly made and the cinnabons were loose in the bag out of the packaging. What is going on with this location? Fast food is not hard. If you don't like working there, then quit. Don't make customer experiences miserable. Needless to say I won't be giving this location my business anymore, the Riverview location is always very friendly and...

This Taco Bell is a mess. Unfortunately it’s one of the only places open when I get off work so I come get multiple times a week and have for the last couple years.

Bathrooms and Lobby are consistently a mess. People in lobby are regularly ignored. They run out of drinks and food basically weekly. The employees are a gamble some are great others are incompetent and rude. The biggest issue is management. Every time I order a water with my meal the employees act like they are going to get in trouble for giving out waters. I’m usually dropping $20-$60 per visit and when I order “one large water” they seem to be afraid they’re going to be fired for it. My last visit I was told “they inventory cups every night and I get in trouble if I give you anything above a small. Then when I commented that the waters keep getting smaller I get hit with massive attitude. For the last few months every time I order a Large Water I’m told “we can only give mediums” and now they’re handing me baby cups. It’s not like I’m trying to get something for nothing. I usually order at least two meals and ask for an extra water but that 5 cent cup is apparently enough of an issue for management that they’re harping on the poor folks running the drive through.

Manage your business. Check your attitudes. Stock food and drink appropriately. Clean the damn restaurant and stop acting like a cup of water is worth aggravating customers or threatening your...

The manager or senior person there in the late morning is the rudest person I’ve come across. Today I ordered on the mobile app and chose to pick up in store. I get there to pick up and the door is locked. So an employee let’s me in. So this woman who I believe is the Manager or senior employee tells me that the lobby is closed. I tell her that I had a mobile order. She tells me to use the drive thru. I tell her that I can’t because my truck and trailer won’t fit through the drive thru. She then tells me to walk up to the drive thru. So I ask her “Are you really going to make me walk up the drive thru when I’m already here”. Then she responds in a nasty tone “I don’t have time to argue with you, what’s the name on the order” after I tell her my name I hear her telling another employee in a mocking manner, “I don’t have time to argue with him”. I’ve been to this location several times and this is not the only time this employee has been rude and condescending to a customer, and I thought maybe the customer was being very difficult. This is the first time she has done it to me and I was polite to her. Now I know it’s not the customer it is just her. You don’t make a customer go out of their way, you go out of your way for a customer, that’s what I’ve...