Tally Fish House & Oyster Bar — Restaurant in Florida

Oof. I am not a complainer, and am generally a patient person. I probably should have spoken to a manager, but I was honestly so uncomfortable that I just wanted to leave. We are in just for a weekend visiting, and decided of all the seafood restaurants in Tallahassee, to try this one. We got seated quickly, and for a Saturday night, at 6:45pm I probably should have taken that as a sign. The restaurant was not busy at all. My husband ordered drinks while I took my kid to the bathroom, and as soon as I sat down, before drinks were even out we were being asked if we were ready to order. A few minutes later my kids had their drinks in front of them, but I guess the server didn’t understand what we wanted. I had to spell out Miller Light. Anyway, the drinks arrived and we ordered food. As my teen daughter ordered the low country boil (she’s a tiny girl), the server said “Are you sure? That’s a lot of food.” Would I be letting my kid order a $29 dish if I had questions about the amount of food? Okay, so on to the next thing. Again, with only a handful of other tables, and nothing weird or extra- no appetizers or anything, it was 7:50 when the food came out. But wait, mine wasn’t there. The server said “Am I missing something?” Yes, my entire meal. There are only four of us at our table. My husband also ordered sweet potato fries and was brought out regular. He decided not to worry about it since food was already taking so long. Ten minutes later my food came out and it was not hot. Barely warm. My fries oysters were even a bit soggy. The food tasted good, but after over an hour of waiting, again, I decided to roll with it. My crab cake came out five minutes after the rest of my food too, and, again. Cold. My daughter also mentioned her boil was not warm either, and no extra napkins or tools to open snow crab were provided. I even had to ask for a single set of silverware for my seafood platter: Stay with me. So, we ate as much as we could, the server came back to see if we wanted boxes. I told her no because we are in a hotel and there wasn’t even a ton left. Some corn. A quarter piece of fish, some bread from a po boy and fries, a few shrimp, a small amount of crab cake. She gave me a sour face and went on her way. She came back twice to ask if we wanted boxes and again, seemed really irritated we didn’t want to take anything with us. Again, we don’t have a mini fridge or microwave at our hotel. Finally, my husband just bluntly said just the check. That came within seconds, of course. Then, when she brings back my credit card, which she stood over me to get out, she stood over my shoulder while I was standing for me to fill out the tip line. I honestly tipped below 20% and it was still way more than was deserved. At no time was there an apology for the delay, for forgetting my food or anything. Look, I was a restaurant manager for years. I have patience and extend a lot of understanding, but this was beyond reproach. The restaurant was fully staffed too. A lot of servers were doing side work. Ironically, I was in the restroom to wash my hands after I ate and another table had a very...

HORRIBLE FOOD and HORRIBLE CUSTOMER SERVICE from a MANAGER!!!!!! TALLAHASSEE,FL

My first experience with Tally Fish House was back in January 2021. I had just got off work from the hospital and decided to pick up food TO GO. The wait time was not long and I received my food curb side very timely . I was really excited to have a fish house in our neighbor but 5 mins later after arriving home that would ALL change. I ordered from the pick 3 all fried fish, French fries, and chez grits. The food was HORRIBLE!!!!!! The fish was greasy with grease running from the foil that they place it on, soggy and wet. It was HOT though. The FF cold and the grits really gritty. I called an spoke to manager Danny right away and explained the situation. He apologized and said that it was the TO GO containers they use that make the food steamy and soggy and he did not recommend ordering fired food to go. Apparently other customers had the same complaint. He told me to come back one day and he would take care of this meal and the food would be better the next time. He would make sure.

My second visit was about 3 days ago. I called and spoke to Danny. He remembered the situation. He took my order. This time I ordered ALL grilled fish. Danny said it would take no longer than 20 mins. I arrived 10 mins after placing the order ,and I call immediately just to let them know that i had arrived at curb side. They said ok and the food would be out shortly. I wanted 45 mins for the food and called 2 times to check on the status. No one answered the phone!! The restaurant was not that busy. I watched someone bring my food up to the front but it just set there. I know it was mine because I was the ONLY TO GO waiting at the time. I did not want to go in because I had just got off work from the hospital caring for COVID patients. After I call the 3rd time the manager Danny answered and I told him I had been waiting a long time and still had not received my food. He said it was coming out now as if it just came up. He rushed my food out never once looked at my face talking fast gave me the food and rushed back in the building. When I finally got my the fish was it COLD and not good at all!!! I COULD NOT BELEIVE IT!!!! For one that a manager would bring something out like that!!!! I called right away and he did not even want to come to the phone. I waited and waited and called back. After a 3rd call I spoke to him. His customer service skills were just horrible! He did not value me as a customer. It was obvious with his tone! I think I paid almost 40.00 for this meal with a tip. Definitely was a waste of time and money! I will never order from this place again! The restaurant looks amazing ,but I don't think it is going to say open long with this kind of manager leading it. Customer service skills are essential for any business to be successful. My constructive criticism to him is to VALUE EVERY customers they pay your salary!!! Although I am one individual I work at a hospital with thousands of people! PLEASE KNOW...

I was in the restaurant April 2nd around 12:30. I ordered a dozen raw oysters a lobster roll with a side of fries and fried grouper and oyster with a side of fries as well. In my thinking I thought the oysters would have came out first and then the meals. However they were going to bring them out with the meals. I’ve been a regular customer for a few years now. My first experience was terrible because I had a flying roach flew in and landed on my table with the food. So i gave you’ll a second chance and it was pretty good. That was back when yall were doing 2 sides with the meal. Then it went to 1 side now it’s back to a side plus coleslaw with no substitutions. Which I feel like it should be 2 sides of your choice if you don’t want the slaw. Which I definitely declined because I have never had coleslaw in my life and couldn’t even begin to tell you what it taste like. Back to the original complaint. Usually when we come in the waiter would give us a basket of the condiments when we were seated at our table. However we were seated with nothing. Again in my thinking I thought maybe because we were dining outside that when the food arrived they would’ve brought the basket of condiments. I ended up going to see what was taking our oysters so long to come out. Needless to say the server was going to bring them out with the food. I politely declined the oysters because what’s the point in eating them if they were coming out with the meals. Very pointless. Once we were served our food the young lady failed in bringing out my side of fries. She didn’t even ask if we need any condiments or anything. Upon inspecting my food I didn’t like how the fish looked so I went back inside to talk to the manager. I talked with the bar manager and the kitchen manager aka the cook. I was assured by the cook that the fish was fresh and it had just came in that morning. The fish didn’t look appealing at all. Like it had been previously cooked. Then he proceeded to tell me that it was white grouper and it looked like that when it was cooked which I highly doubt. The breading was hard an breaking off in chunks without the fish. I also told him about the oysters and how she didn’t ask if we wanted them before the meal or not. I thought that if we ordered oysters they were expected to come out before the meals. Which in my experience in the food service industry and common sense it’s no need to worry about them if they’re coming out with the meals that’s why it’s called a appetizer. So I asked for a carry out and packed my oysters and fries. Paid the bill and left the fish. The fries that came with the lobster roll were cold as hell. Like i don’t know. I was totally pissed off especially with this experience being that my first experience wasn’t so pleasurable. The bar manager asked for this not to be our last visit. I told her that I didn’t know if it would or not but I definitely didn’t like the service nor the food. I think the bill was $87.61 I left a $2.39 tip to round...