Wawa — Restaurant in Florida

Posted this on Yelp but I want to make sure it doesn’t get ignored by the business. Really simple issue turned into a nightmare. Bought some drinks, paid with a $20, wanted the change on my gas pump. Pump 3. Real simple. Walked out there, tried pumping gas, got nothing. Ok. Maybe they need a minute. Waited a little, still nothing, pressed the call button. Received no response. Watched them stand by the register without a line, too busy to answer me I guess. I walked back in to let Brittany know that I never received my gas... and was told that it was already pumped, and that I must've given the wrong pump number. Proceeds to contradict herself, print out the receipt, and say "it says it's already been pumped at pump 3." I informed her that I tried calling via the pump, and at that point she dismissed it with an attitude, NEVER acknowledged the attempted calls and reluctantly placed the money on there correctly. Bro I just wanted gas. Not an attitude from your employee. I get it, working is hard. I just finished a long shift and didn't come here to be treated like that.. did you want a picture of my empty tank? Or to go back on your camera to see that I never got any gas from my pump? Is that what I'd have to sit through to get my gas corrected without an attitude? Staff is usually great but I'm not coming back when she's on...

My blood suger dropped to a dangerous level so I hurried in to Wawa to get something to eat...Ordered biscuits and gravy and went and paid for it...Stood there waiting for my order... About ready to fall out do to low blood sugar level ...Approximately 10 minutes later I'm told they don't sell biscuits and gravy and haven't had it on the menu for over a year..."Really "... You haven't had it on the menu for over a year...You should sell all items you advertise on the kiosk... And you had me pay for it and stand around waiting for an item you don't sell..."WOW "... How rude and unprofessional !!! You need to tighten up Wawa as this is a clear indication of incompetence of managment. I really love Wawa..The Wawa stores over in Orlando are awesome , Really good food , You can't find a better sub sandwich anywhere for the price you pay at Wawa , Alot of times free coffee , I've received hundreds of dollars in free stuff from the pomotins and coupons from the newspapers , I'm usually treated better than this at Wawa ...If you go to a Wawa in Orlando it's like a 5 star...

On Saturday 12/16/2023, this has occurred twice, I visit this location as I have many times before and various others. When purchasing items that require ID this is the only person that has asked to scan the card. The thing is, no Wawa employee does this. Now, this can be a strict adherence to policy by a "by the book" employee. Nah, I'm not buying that. It seems to me, this happens when discriminating and profiling. Paulo, is his name. If that's not enough to prove my point, read this. I exit the store and realize a lighter was forgotten during the purchase. When re-entering the store, the employee grabs a backpack and runs from behind the checkout counter. He would not even complete the purchase.This is an episode of Prejudice Paranoia Disorder. I coined the phrase myself. I grab a lighter from behind the register by reaching over then, paying for it at self checkout. Wawa, just like I told 7-Eleven, give me a location with five years of no franchising fees and a startup bonus. But, an equal cash settlement...