Hershey's Ice Cream Parlor at OWA — Restaurant in Foley

I wouldn’t recommend this place for travelers with families. My husband and I took our children there on Aug 4th in the evening for dessert after dinner. We were not greeted, which became a theme at most stores in OWA, and the girl making the ice cream was very rude. I asked for a particular flavor that was out on one side and she failed to mention they were fully stocked on the other side. I only noticed because she gladly helped patrons behind us by going over to the other side to retrieve ice cream for them. When I asked her why she didn't mention it, she stared at me as if I was gum on the bottom of her shoe not giving any response. My children felt uncomfortable and never want to visit again as they didn't feel welcomed at all. If you're going to have shops that are open to the paying public, at least have people working them who are kind to all patrons and actually like their job. It's disheartening to be met with disdain and beyond poor customer service while vacationing and paying someone...

So Blessed and what a joyful experience we had yesterday! I brought my 5 children to Hersheys Ice cream parlor and from the moment we walked in it was overwhelming the smells of the sweets and the excitement that was beaming of the ladies who worked there Leigh Middleton and Tara . My kids were thrilled they ladies spoke to the children directly and made their day brighter. It's not just getting ice cream its magical. The store was extremely clean and Leigh was very knowledgeable about their candies and ice cream. We couldn't be happier with our stop in and cant wait to come back ! Ps Ice Cream...

It was late, they were getting ready to close, my two toddlers were tired and cranky, and they could not have been warm and inviting and accommodating. They even gave my son a cup of free gummy bears to keep him happy while I decided what to get. Super friendly staff, and delicious ice cream. I mean, this face says it all. She was cranky when we walked in there, and just a single scoop of plain chocolate ice cream had her smiling like this. And I got a scoop of birthday cake and a scoop of caramel cookie monster cheesecake, which were both even better than they sound, so...