Castaneda's Mexican food — Restaurant in Fontana

Food is as poor in taste as is their customer service. Walking in with luggage and bags after dropping off the rental next door, they didn’t want to give my son the key to the restroom saying “it’s for customers only”. For starters I was at the counter ready to place my order when my son asked her for the key. Second, I ask what about us made her think we weren’t customers and she wouldn’t answer. Since she didn’t reply I asked her coworker next to her and he apologized for it, but by then it was too late. I still went ahead and placed an order and was further shocked by their price. 1 order $20.00.

Yeah, never again. Bad food, terrible customer service, atmosphere is gross… explains why there weren’t any customers there...

Who answers the phone, just picks it up and sets it to the side so that way they don’t have to hear the phone ringing or deal with the customer on the phone? This place does! Who supposedly NEVER has a manager to deal with an issue whenever you have one here? This place does! Not one manager or supervisor on the floor? Who’s running the place?? A bunch of regular employees? No wonder they have attitude!! That’s why there’s so many bad reviews and we have all these complaints about our food and customer service. Also, Jacqueline needs to step up on her customer service skills. She offends too many...

I came here the other night excited because I moved to Fontana yrs ago and the only place that had this restaurant was San Bernardino and me and my wife always went there because of how good the food was but idk what happened here the meat tasted expired and looked whitish grey idk how that’s possible but also everything we requested wasn’t there ……. Needless to say I won’t be eating here anymore I honestly just lost all love for this place and there is no need to reach out I don’t want a free meal or whatever you do for people who complain just...