Carbone's Pizzeria — Restaurant in Forest Lake

Listen, I don’t do reviews like this often. But unless you want to wait 4 hours for a pizza, I wouldn’t recommend this location at all. I live literally 5 minutes from the restaurant. After an hour of waiting, I called and they claimed the driver had been there and no one answered, and they would send someone else out on the next delivery. Again, 40 minutes go by and nothing. So I call back, someone else answered, and again said they sent someone again and no one answered the door, changing the story 3 times during this. Claiming they were buzzing and calling, then that a neighbor let them in and they were knocking. And then that the neighbor told them I was probably sleeping. At 4pm??? I was awake and sitting on my couch watching tv with my boyfriend the whole time, phone in my hand the whole time. Call logs show no attempts. I don’t even know anybody in the building. My security cameras both at my door and facing outside have no record of anyone showing up during those times. The girl on the phone was incredibly condescending, refusing to admit that maybe their driver had messed up. Though I’m not sure why they would lie and say they called, they confirmed both address and phone number, but still nothing on my call log, no voicemails, nothing. They sent a THIRD driver who arrived over an hour later, at my home FIVE minutes from the restaurant. I had called 10 minutes before he arrived, and the girl answered again, telling the same story, super condescending, and when I told them I no longer wanted the cold pizza they wanted to deliver, they refused to refund. Again, I have security cameras that record 24/7, I live on the first floor, and no one showed up ANY of the first two times. The third driver arrived and we took the pizza since we had no choice because they refused to refund, and got cold, soggy pizza. I’ve never had any experience like this, and I really wouldn’t recommend this location due to its severe lack of professionalism, customer service and honesty. Chanticlear is better anyways, and the old north branch location was way better...

I called on the phone to place an order they wanted my last name and number. I gave my last name but told them to use the first name. I went in 30 minutes later more than enough time. I was tired and just wanted the pizza. It’s hard to hear the people back there due to the exhaust and acoustics, I have hearing aids they don’t pick up on. I told them they should have a pizza under Kevin the girl said there was nothing there. They had it back there. I told them I gave my last name but they should have it under Kevin she said something about the type of pizza I couldn’t hear told her let’s just finish so i can leave my voice was becoming loud but I wasn’t swearing I was just getting direct to the point. She asked my last 4 digits of the phone replied to it and told her let’s finish this now. Someone from the back the delivery guy said I was being rude. I advised they haven’t seen rude. Tried to pay for the pizza she asked for the phone again which was irrelevant as she knew the answer this just aggravated the situation, I gave up told her to keep the pizza which she said she wouldI was done and left. All this girl had to do was LISTEN to me instead of antagonizing me after long day. She wasn’t a seasoned customer service person, for those reasons I won’t be back and I won’t recommend their place it’s wrong the way this was handled. Too bad for them to lose a...

My husband and I have had dinner with mediocre service a few times but tonight was the absolute worst. We ordered a salad and two pizzas. It took 20 min for the salad (which we know is already made and dressing prepackaged), then an additional 20 min for the pizza. I understand that pizza takes a while to prepare and cook, but 40 min when there were only two other couples in the whole place? Our waitress was polite but didn’t ask us how our food was, forgot our requests, and didn’t refill our drinks unless we asked all while waiting 15min in between visiting our table. The other couple I mentioned came in and sat down and got their pizza in less than 5 min, so we were nosey and had to ask how that was possible? They said they order it from home to dine in because they are so slow. Really poorly run place which I could have gotten over except there were three waitresses and two other people working. Now you may think I’m just a ‘Karen’ who has her I want to speak to the manager voice on but I really just wanted pizza and to not have to walk to get our bill just to be ignored by the first three people who looked at me. I think I’ll stick to carry out if we ever darken their...