Bahama Buck's - Forney — Restaurant in Forney

I’m writing to express my disappointment regarding a recent experience I had at your location, which has left me feeling incredibly disrespected and frustrated—especially as a loyal customer who has supported your store daily since its soft opening around June 30th.

When you first opened, we received a set of free snow cone coupons for attending your pre-opening. These passes have been honored without issue every day up until now—regardless of size. However, on this most recent visit, I was met with resistance and sarcasm from your staff after presenting the same type of coupon we’ve used multiple times before.

Specifically, your employee Lily Brown, who identified herself as the manager on duty, was dismissive, unprofessional, and unwilling to listen as we attempted to explain the consistent use of these coupons in the past. I also had to escalate the situation due to errors in our order. Our first snow cone was made incorrectly three times, and our second one wasn’t even given to us until we had to go inside and request it—after already going through the drive-thru.

Not only was the service inefficient, but it felt like the mistakes were intentional, made out of spite because we were questioning their handling of the coupons. I have video evidence of my consistent visits to this location, and I also captured part of this interaction for reference if needed. There’s another employee who was involved, and while I didn’t get her name, I have a photo and am willing to provide it if someone from management would like to reach out directly.

It’s extremely disappointing to feel mistreated at an establishment I’ve supported from day one. I’m not just a one-time visitor. Your staff knows my face—I’ve been there every single day. The level of unprofessionalism and lack of customer care I received today has completely changed my opinion of this location, and I’m seriously reconsidering ever returning.

I’m asking that this complaint be reviewed and taken seriously. I hope that staff training and accountability are enforced so no other customers are made to feel dismissed or disrespected the way I was. I expect a follow-up regarding how this...

Here’s your 200th review and I hate doing it.

I visited the new Bahama Bucks location in Forney for the first time, ordering inside with my family for three snow cones. Unfortunately, we ended up waiting over 30 minutes, which felt excessive for such a basic order.

The staff seemed quite confused and disorganized, with no clear communication about what was happening. There were no smiles or apologies for the delay, which made the experience even more frustrating.

This wasn’t our first issue here - during a previous drive-thru visit, we were initially told they were out of soda, only to be laughed at and then informed they could make it after all.

It’s disappointing, as we love the snow cones, but we’ll likely stick to the Rockwall location moving forward. I hope the team can get things sorted out soon to avoid letting down more customers.

EDIT: Upon getting our snowcones, they were rock solid ice, you can’t even get anything spoon into it. 30 minutes only to...

I hate leaving bad reviews but the owner has to know what's going on. Today my wife was craving a snow cone, so what better place than Bahama Buck's. I was disappointed that snow cones where not being served. We didn't make a big deal about it. We decided to try a smoothie. As we're waiting for our smoothie someone walks in right after us with an online order. I clearly hear how quickly and magically they now have shaved ice. Im no expert in running a Bahama Buck's but it is very clear and obvious this new location is being mismanaged. I counted over 5 employees and nobody was willing to make us a snow cone. The lack of integrity and disrespect to the customer and the owner frustrates me. I manage a business and I'm a business owner. With that being said, I'll take this down as soon as management reaches out to me. I want to see this location thrive...