Taco Bell — Restaurant in Forney

My son had oral surgery & wanted a bean & cheese burrito from Taco Bell. I proceeded to order, the team member asked me if I wanted sauce with my order to which I replied “yes mild sauce” When I approached the window there was a male taking orders 1 brunette female taking payment for orders & a blonde female gathering food. Before I handed my card for payment to the young lady I asked for an additional bean burrito to be added to order, the brunette rolled her eyes & proceeded to yell to the back she needed another burrito. I paid for my food, the blonde handed me the bag of food & stated the sauce was in the bag. The brunette closed the window & turned her back to the window & waited for me to drive off. I waited for her to realize I hadn't driven off & she opened the window. I stated “the sauce wasn’t in the bag”. She turns her back to the window once again as the blonde gathered some mild sauce. The brunette opened a packet of sauce & sprayed it over the entire bag of mild sauces then the blonde handed me the moist bag. I grabbed the bag thanked them for the food/service then drove off. As I left I looked down into the bag because my hand was wet & realized what had transpired. I turned my car around & entered the Taco Bell & requested to speak to the manager. I explained what happened & asked for the two girl’s name & the manager hesitated then said He’d take care of it. I pressed him again for their name & he said “Tamera & Casey” the interesting thing about those names is that my receipt says the cashier’s name is Destynee. I will not ever be returning to this Taco Bell based on the lack of professionalism & childish behavior that took place. This is not the first time I’ve had an encounter with this cashier (brunette). Another time I asked for more sauce & the girl handed the sauce in my bag & says “trick or treat”. This girl obviously does not know anything about customer service & would benefit from no longer being employed by Taco Bell. She has a poor attitude & does not represent the core values of Taco Bell “quality first, customer-loyalty, honesty, and teamwork” her poor attitude allows her to make terrible decisions. If she’s going to pour hot sauce all over my bag what would stop her from contaminating another’s customer's meal. I don’t trust her & neither...

So after going to taco bell for the first time tonight and spending 56$ just to get home to realize that none of the food is even really edible, aside from the cheesy roll ups, which let's face it you really shouldn't be able to mess that up!! I went ahead and made a phone call, talked to the daytime manager I'm assuming, Tee, she had agreed to replace my order! Cool, thank you, I appreciate that! Take my time to drive all the way back up there just for her to have a major attitude at the counter and basically have a marker thrown at me to sign a receipt for the replacement order. They send me out to my vehicle to wait, as it's a big order again I understand, they bring out a bag and the lady practically dropped it in my lap... I get being rude but your in customer service and I'm not the one that messed up my order. Now here's where I went wrong, I DIDNT check before I leave... classic mistake yes but I have 3 kids at home who are HAAANGRY!! So it's a rush against the time clock to get them fed and ready for bed. Get home only to see that they couldn't even replace the whole order! Thanks taco bell, your attitudes will definitely win some awards, probably not the kindest but hey to each their own. I'll certainly be going to another taco bell from now on. Tee and her staff have a lack of customer service and are rude as can be. Highly recommend making a drive elsewhere. After all you'll waste the...

DO NOT PLACE A MOBILE ORDER. I placed a mobile order and showed up about 5-10 minutes later to pick it up. I was told that the system is slow and the order hadn’t popped up yet. No problem, only ordered 2 small things. Girl in the drive thru window just said “our system is slow. Hasn’t popped up yet” then just stares at me. I’m like okay what should I do? She then proceeds to tell me to pull around until the order pops up. I do just that. Another 5-10 minutes pass, so I call the store and ask if they had found my order yet and they say no. I ask if they could please just make my 2 items so I could be on my way. She did not answer my question, she said “well you’re the one who placed the mobile order and it hasn’t popped up yet!” Then I start getting mad. I tell her calmly “well it’s not really my fault if your system is slow, all I’m asking you to do is make my order for me” and she replied “Well it’s not my fault you’re getting mad for what?” For what? I’m mad because of the way you’re talking to me and I’m mad because I had just gotten off a 10 hour shift and was looking to pick up food and go home. Mobile orders are supposed to be convinient and they’re not. The customer service I received was scum. Do better. They finally made my order after I asked to speak with a manager. I heard the manager tell the girl who was arguing with me, “you’re not the manager, get...