Culver’s — Restaurant in Fort Atkinson

Our golf foursome stopped in for dinner at 7:30 pm on July 4, 2024. We were the only customers in the restaurant besides another couple. (rare for a Culver's) There was one employee (Sam) "working" in front taking orders. The rest of the employees were either group conversations or goofing around in back. They all seemed to be on a break. We ordered 4 Value Meals. A while later they were delivered to us, cold fries and all. We then asked for fries that were not cold. A little while later they brought us new fries. Unfortunately they were still cold, so we sent them back. We waited, and waited, finishing our sandwiches, still waiting for our fries. I had to get up and ask Sam where our fries were. He then asked the cook to make fresh fries. After waiting over 10 more minutes for decent fries, they were finally done right. We were already done with the rest of our meal. After we finished the fries and we're done eating, we ordered 4 single scoops of vanilla ice cream. Not a difficult task, however, the morans dressed as Culver's employees couldn't get that right either. After waiting in plain view of the cashier for 10 minutes (mind you no one else in the place) we asked for our ice cream. The cashier who took our order seemed confused. "Are you still here?" he said. We all looked at each other. Are we getting pranked? - we thought. This must be a joke. Just then a teenager in plain clothes walked behind the counter, grabbed a tray, and proceeded to put food on it for himself and walked out. The employees just watched him and laughed. We had enough, but as we were leaving, a female employee came to the counter with 2 of our 4 ice cream cups. We said that we ordered 4. She looked confused (a normal look for these knuckleheads). She went in back and asked someone for direction. After a few more minutes she came out with 2 more cups. No employee in the place was paying attention to anything work related. As a group, we have never seen such a train wreck as this. It's hard to believe that this establishment is still in business. Not much longer if this type of miss management and careless attitude continues. Absolutely the worst restaurant experience we have...

If you look up the word “incompetence” in the dictionary you will see a picture of this Culvers location. It’s seemingly staffed with no one over the age of 16 at all times. Most of these kids are so socially awkward and/or oblivious, it’s literally uncomfortable being inside. The issues here, both with the food and the service, are so frequent it’s almost hard to believe that it’s not intentional. Plan on double checking your food when purchasing from this location, your chances are about 50/50 at best that it will be wrong.

Within the last month (December) I’ve been to this location 3 times, and each time there has been some sort of issue. The first time, after placing my order in the drive through, I pulled around and then proceeded to sit at the window for 20+ minutes without acknowledgment. I was about to drive away when an employee finally came to the window to take my payment. After pulling up and waiting another 10 minutes for them to bring my food out, I looked in the bag and it was not even what I had ordered.

The 2nd time I went inside to order, only to then listen for 5+ minutes to who I’m assuming was a manager argue with an employee about how much food he could use a discount on. Literally in front of everyone waiting for food, perfect example of that awkward atmosphere I mentioned above.

Then tonight I went through the drive thru and ordered a chocolate malt. At the window they handed me a cup which was about 3/4 full and was barely blended. I could literally see malt powder sitting on top. I tasted it & it was gritty because the powder wasn’t blended in. I asked if they could blend it a bit more, they took it back in and gave it back 30 seconds later looking exactly the same. Can’t even make this...

Skip this location unless you want to be billed for food you don't get. There are nearby locations in Lake Mills, Johnson Creek, Whitewater, etc. I stopped by this location two weeks ago with a family member. We placed an order and headed home. Unfortunately my family member has a number of physically limiting disabilities so it's a process to get out of the car and back inside and settled in... So by the time we did just that and I finally reached for the bag of food, it was disappointing to see it was missing her meal. I promptly called the location and before I could finish explaining what happened, the person who answered knew exactly what had happened and why I was calling.

Now I am a sane person. And I pride myself in realizing we are all humans and all humans make mistakes. It's a bummer but not worth losing sleep over so I merely requested a refund for her meal. Unfortunately I was told they couldn't do that since I had left the location but they could send me a coupon for a meal. That seemed reasonable and I agreed to that.

That was two weeks ago. They didn't refund the meal or send a coupon. That's a great way to respond to people who are understanding of human mistakes and go out of their way to respond with compassion and kindness to mistakes instead of Karen-ing.

We won't be stopping by here for dinner and ice cream weekly anymore. Be smart and check your bag before you leave and learn from my mistake. And if they do make a mistake, make some noise and don't be understanding because they don't respond to...