Subway — Restaurant in Fort Atkinson

Just got off the phone with the rude manager. Picked my sandwich up and noticed it tasted kind of bland and was missing flavor? Basic CCC Italian herb and cheese, with cheese, lettuce Mayo, toasted, etc. I took a bite and noticed something was wrong. Put the sandwich down opened it up and didnt see cheese on it (at first) and it didn’t look toasted. Called subway and as I’m on the phone noticed it’s not even on the correct bread. Was suppose to be Italian herb and cheese got regular Italian. So anyways, manager was out for a minute so I left my name and call back number. As I’m waiting for a call I start pulling apart the sandwich more and come to find out there is cheese but wasn’t in the first bite. Right as I’m washing my hands the manager calls back, seemed annoyed and immediately states that the sandwich does in fact have cheese and was toasted. I responded and told her yes it did have cheese, I actually found it after I got off the phone. It wasn’t in the first bite. But that the bread did not look toasted and it was still not the correct bread anyways. I live in whitewater, 18 minutes from THAT subway and would be like a refund for the incorrect sandwich. As I’m not driving 18 minutes for a $7 sandwich (apparently it was $8 and she rudely let me know I said the wrong price based off the tone of her voice) She became completely rude and said it was toasted and with cheese and we can’t zoom our camera into the sandwich to see what bread was used. I offered to email a picture of the sandwich to her. She again rudely responded with yeah you can do that and we can bring it to the owners and see how they want to handle this. I will not be refunding you $8 for a sandwich just because the bread was wrong when everything else was correct. We had exchanged a few more words. She was rude most of the phone call. Told her I will give my business to a better subway and hung up on her. Problem did not get resolved instead the sandwich has now gone into the garbage.

Call me crazy but doesn’t the bread MAKE the sandwich??? Like it’s not the correct sandwich if the breads not what was asked for. It gives the sandwich a completely different flavor… the breads that are asked for MAKE the sandwich for that person. Apparently the customer isnt always right, even when it comes to THEIR OWN FOOD. Smh. Poor serve, don’t recommend, go to a...

I typically rate Subway as a 4 but I want to share my opinion on something. I'm happy that the mask mandate has been lifted however I feel that all food prep employees should continue to wear a mask while preparing food. I am bringing this up in my Subway review since it was most apparent to me during my recent visit. When a subway employee is preparing your food they are standing directly over it and all of the toppings. They need to ask you questions while preparing it and in doing so may express saliva while talking, especially when aspirating the letter T. Hold your hand in front of your mouth and say the word Topping or just the T sound. Do you feel that? So, while I am happy to see people's smiling faces again and it's comforting to know that many people have been vaccinated, I do not like the idea of someone's spittle falling on the food I'm ordering. This isn't just a Covid thing, but any germs and viruses that may cause illness I would prefer to avoid. Food prep workers used to have to wear hair nets or even beard nets. Yes, it's a bit gross to find a hair in your food but only because you can see it. Now think about all the things you can't see from someone's saliva. Please, consider having food prep workers wear a mask while preparing the...

Didn't care for the place never will go back to that place we'll go to the next place down the road about two or three miles on a right hand side of the road this guy over here they tell you you can add what you want to make the sandwich the way you'd like it and my wife went in there get a sandwich and I told her she wanted a little extra condiments on there and the guy he put some condiments on then he said he was going to have to charge extra to put a few extra onions on there I told her you should say to the guy hey is this the way then you eat it and walk out the door it's a joke it is it's a joke these people there was nobody in the place the place was dead and you can't even make the sandwich the way you like it who's you're paying for it but they want to be scrimpy they think that I don't know what they think but I'm never going back to that place I wanted to walk into place and tell the guy something but it was too hot outside so I just so I just got in the car stay in the car and left I'll never go back to that place again you want to go there fine go there and aunt and have him make the sandwich the way he likes it and you're supposed to be it's a privilege for you to go in there and spend your money the way he likes to make a...