We had never been to Sweetwater before so we decided to try it out. Our negative experience began when we arrived 3 minutes before open. When I saw someone outside setting up chairs I thought that maybe it wouldn't be an issue. I asked "are we too early?" as we approached the main entrance to which the guy took his phone out, looked at the clock and said they wouldn't be open for 5 minutes. It seems silly to make us return to our car and sit in it for 5-minutes. I really didn't expect that response when I asked. It's not the end of the world but isn't very good customer service when he could have just as easily let us in so we could spend that same 5-minutes looking everything over to determine what we wanted given we had never been there. Strike one but not a huge deal had the experience been good once inside.
Once inside, the disappointment continued with the food & drinks. It would have been nice to have more items on tap to be able to sample other than beer. I realize that most people are fine with beer but we're really not beer drinkers and prefer things like seltzers, sours, ciders, etc. It seems like a missed opportunity to not have more (all?) of your offerings on tap so people can try all that you have to offer as a new brewery. There's no way to try anything so you have to take a pretty big leap of faith at $6 for a can. One of the teas we ordered was alright and the other one was weird. In the end the conclusion was that it certainly wasn't worth $12 and we weren't going to take another gamble to try something else. Sadly we likely would have discovered what we liked and didn't like with the ability to try them first and would have spend much more money on items we liked. Strike two.
We wanted to order some food and asked how many wings were included since the menu just says "wings" and the answer we got was "six" which ended up being five. Kind of a steep price for 5 wings, even by today's standards. They were alright but not amazing. We also got the poutine and this was beyond salty. Even for my wife who prefers salty items it was way too much. I couldn't even eat it. When we talked with a staff member about it they didn't offer any solution. Strike three.
In the end, we paid $45 for two of us and left hungry and disappointed in the service, food and drinks. Our buddy was with us on a separate check and his experience was similar. Not a very good experience all the way around and I don't feel like our expectations beforehand were unrealistic either.
When I reached out to SweetWater I was told "It sounds like maybe we are just not a good fit for you" which is some stellar customer service. I'll be looking forward to whatever brewery/restaurant is next up in this location. Maybe they'll be better.
We'll take our business elsewhere as there are FAR too many options in Fort Collins to put up with...
Read moreAs the owner of Comfort Inn Fort Collins North, I am thrilled to share my enthusiastic recommendation for Sweet Water Brewing, a local treasure that captures the essence of our city's vibrant culture. Nestled just a stone's throw away from our hotel, Sweet Water has become a cherished gathering place for beer enthusiasts and community members alike. From the moment you step inside Sweet Water, you're enveloped in an atmosphere of warmth and conviviality. The dedication and passion of the brewers are evident in every pour, with an array of thoughtfully crafted brews that cater to a wide spectrum of tastes and preferences. Whether you're seeking the crisp refreshment of a lager or the robust complexity of a stout, Sweet Water delivers with unwavering quality. Beyond its exceptional libations, Sweet Water serves as a hub of social connection, where friends and strangers come together to forge new memories over shared pints. The welcoming staff adds to the inviting ambiance, ensuring that each visit is an unforgettable experience. Supporting local businesses like Sweet Water Brewing not only enriches our community but also allows us to savor the unique flavors and stories that make Fort Collins special. So, the next time you're in town, I wholeheartedly encourage you to raise a glass at Sweet Water and toast to the spirit of camaraderie and craftsmanship that defines our city. Cheers to...
Read moreWe had a terrible experience at Breckenridge Brewery during their Great Plates event. We got there at 6 p.m. on a Saturday, and they had already run out of one entrée and both desserts. When I asked if we could get a beer instead of dessert, the older guy at the register snapped at me, saying, “It’s for charity, so we don’t really care.” If you’re not prepared for something like Great Plates, then don’t participate, and don’t blame the customers—it’s not our fault.
It’s supposed to be a good deal, but honestly, this was a huge waste of money. The management should be ashamed of this experience. We stuck around, but things didn’t improve. The tables weren’t cleaned, so we had to wipe ours down, and the food came out cold and at different times. My son’s mac and cheese was the last thing to arrive, and it had bits of other food in it. Plus, I saw a cook vaping while preparing food, definitely a health code violation—eww.
If you’re going to take part in an event like this, at least make an effort to staff and prepare properly. We...
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