Einstein Bros. Bagels — Restaurant in Fort Lauderdale

First time going here. Boyfriend and I ordered bagel sandwiches and two chai lattes. Sandwiches were good! But when I took a sip of the latte it was SOUR. Like, ‘churn-my-stomach’ sour. Boyfriend said his was also sour AND at the bottom of the cup you could see the milk was curdled. We brought this to an employee’s attention and all he had to say was, “It’s a Chai tea, it’s supposed to taste like that.” It didn’t excuse the curdled milk, and the fact that a chai tea latte isn’t even “supposed to taste” spoiled. I don’t want to be that person, but I’ve had my share of chai tea lattes several times before and it is for the most part supposed to be a sweet and cinnamon spice- kind of taste. Everything else about the place was fine, food was good, employees were nice. I just wish the situation was handled better, like they didn’t even offer any refund for the drinks. If it was spoiled milk put into the lattes, someone definitely could’ve gotten sick. If there’s possibly a next time, I will make sure to come back...

Been a customer here since they opened but today experienced no customer service and bad bagels. We were the only customers but were totally ignored by the 2 employees behind the counter. When the women finally came to the register her comment was “have you been helped” … of course we hadn’t been helped, you’re the one that’s supposed to help us. She had looked at us several times but never a “I’ll be right there” or even a “welcome to Einsteins” … nothing. When she did wait on us she was very unpleasant, shaking my iced tea at me instead of saying “here’s your beverage”. Bagels were so dry my husband threw his out and my side of cream cheese was only half full. Very...

The food here is great but the customer service and cleanliness of restrooms today can be better. This location has always been great but today most of the coffee was cold and I just overheard a customer ask for hot coffee and the manager responded by asking him to not “shout” and telling him he is “wrong, coffee is piping hot,” despite other customers saying that they, too, wanted hot coffee, making the poor customers feel really unwelcome (mostly seniors!). I was going to hold off on reviewing until I was here agai, to see if the problem was one-off, but the rude management style made me post. I’ll revisit next time I am here, hopefully improving on...