In Napoli Italian Restaurant & Banquet Hall — Restaurant in Fort Lee

I just dined at this restaurant and honestly the service in the bar area is terrible. I will say that I have dinned here many times before in the restaurant and the service has been great but definitely avoid the bar if you’re thinking of dining as well. Walking in, the bartender felt cold and standoffish so when my friends, whom just lost their father, reached out to meet up for dinner, I moved to a table in the bar area to wait for them. I’m unsure if their crabcake has Parmesan or not, usually it doesn’t but I felt an itch in my throat after a few bites so I put my fork down and ordered some bread. The crab cakes were clearly mostly intact when the bartender came over. I overheard his conversations with the other patrons and he at one point told two gentlemen in close proximity to me “I have some regulars and some irregular people roll through here” I didn’t know who he was talking about and honestly, I didn’t care. I asked for my check because my throat was itching terribly. I asked another employee if there was cheese in the crab cakes and he said yes and when I asked the bartender he said no firmly without asking “are you allergic, is everything ok” I didn’t feel like going back and forth, especially considering that I wasn’t one of his “regulars” but all that to say, I spent $50 on a cocktail, some bread, an itchy throat and hives but mostly a crummy time! Don’t go on a...

Our visit was a bad experience. The waiter came to take order, by cleaning his sleeve with a wet towel. After taking the order (with a miserably supposed Italian accent) brought us empty dishes to each of us, for the starters, but my was not that clean. When I took the fork, I found that it was dirty also on it, when I told to the waiter assistant he apologized and replaced them. When the main dish came (pasta with crad) there was a piece of (possibly) paper on it. Again I made observation to the waiter assistant he takes the paper, apologized again without replaced the plate !!!, which normally paid it and waiter also requiring a big tip because we were a big company (no other reference was made to the matter). Another event was when waiter blew the coffee to someone other of the table, and just brought another coffee without cleaning the table. Someone has to talk to them about respect to the customers. About the taste of the food, I would say that it was not bad (because I tasted a lot of the others dishes), but it still needs work to become good Italian since they are missing, the Italian tension and flavoring. In fact one of them was a Greek dish named "soutzoukakia" (meatballs in red sauce) which is a wonderful dish but they made...

Had a terrible experience here last night. Overbooked and overcrowded.They crammed 6 people in a 4-person booth right next to me. When I expressed concern that patrons were shoulder-to-shoulder throughout the restaurant with no one taking any Covid precautions, the bartender and maitre d' both rudely told me that I didn't have to eat there, I could go somewhere else and I shouldn't tell them how to run their business. Precautions are not required in NJ restaurants at the moment, but things can be done "smart" to prevent infection (distancing, barriers, etc.). I had an early 4:30 dinner reservation specifically to avoid a crowd. I've been a loyal customer for over 30 years. I would have expected them to offer to accommodate me perhaps at a different table. They even have an additional separate dining room upstairs if they had wanted to accommodate me. But they made no attempt to do so. I walked out (I had to, I didn't feel safe) leaving my husband and our friend to finish their meals and pay the bill. Don't expect any kindness or compassion from these people. They don't even care about their own employee's potential for virus exposure. It's all about the money. So...