Kuba — Restaurant in Fort Lee

I do not recommend this place at all! The service is horrific! I went there one evening with my family to have dinner. To start my soda was flat and I asked the waiter Edwin to switch out my drink because it was flat. I decided on a pina colada which was awful… it was like I was drinking juice. It wasn’t even slushy. Then our appetizer came out after the food. The condiments that I asked for came after we finished eating and the tostines came after we packaged our food to go. The waiter had no assistance.He had 6 tables and was overwhelmed and needed better training. Manager never came to check on us. So we paid and then my husband just wasn’t happy. So he called the next day just to get the run around from the manager Anna, who spoke to us like we were children. She rescinded on an offer to come back and do a redo. Then called us and said oh no the owner said you can have 25% off instead. Anna was very inconsistent with what she was saying. So I asked to speak to the owner thinking she would have more class and more professionalism . However, it turns out Jillian is worse! She listened to our side of the story and then told us the best best she could absolutely do for us was give us $34 dollars back . I could not believe that she had the nerve to insult us in that manner. The bill was only $134, it as nothing for her to comp us a visit and make it a better experience. She’s insulting and needs to learn that customers should always come first. There are many restaurants In this neighborhood that are way better. It’s all about the hospitality!!! Not your egos! Don’t bother going here because you never know what type of service you will receive. And honestly the food...

Recently went to Kuba restaurant for my anniversary dinner and I must say that it was honestly a bad experience. We sat upstairs were is much bigger and the music from downstairs could barely be heard. We ordered ropa vieja as an appetizer and it did not have much taste. The plantains they were in were very stale and hard, no flavor. My wife than chose shrimp in garlic sauce and the shrimp were watered down with some sort of water and with no taste of garlic at all. I ordered the churrasco with white rice and black beans. After tasting, the churrasco did not have any flavor at all. The chimi churri sauce had a bit of flavor but was way too spicy to eat. We ordered 2 margaritas that were also watered down and could not taste the alcohol at all. For $15 each, it is not worth it at all unless you want fruit juice. Our intention was to stay and have a good night to drink the night away but went home immediately. I suggest they invest in a DJ or live music to be played upstairs as without it made the night very boring. Also, for a Cuban restaurant I expected Latin spices with good flavor and it’s upsetting to know that I wasted my anniversary here. I chose this restaurant because of the reviews, 4.5 stars but not sure where they got these ratings from. Please don’t just listen to me, give the restaurant a chance and see for yourselves. The restaurant has a lot of potential and can strive if they really looked into their drinks and food. I personally would not waste my night here again but if they choose to change I would definitely give it another shot because the...

Went today with my husband for the first time around 5ish and decided to sit at one of the tables by the bar since happy hour was going on. Waiter was friendly. Ordered a round of drinks and 2 appetizers. They were ok. My husband decided to order another drink, the minty margarita. He took 1 sip and didn’t like it at all. Asked the waiter if he would be able to exchange it for a regular mojito if possible. The waiter said absolutely. Came back with the drink and said manager told him that they couldn’t exchange it and would charge us for it. So we said ok no problem to please bring the mojito out anyway. Very bad customer service in my opinion because we didn’t mind paying for drinks and food just not something we didn’t like at all. Ended up leaving it on the table. Also ordered an entree to share, the octopus and tostones. Waited 1 hour for it and never came. Asked the waiter if we needed to wait more time for the meal to please bring the check instead we were tired of waiting. He said it would only be 2 more minute and we said ok then we would wait. Came back with no food and said the manager said if we wanted a free dessert since we didn’t like the drink. We said no thank you. We did not want anything free. He said ok and came back with the check. I guess the food wasn’t close to being ready since they never brought it out. Don’t really know, maybe we went on a bad day but honestly wouldn’t go back. We love going out and don’t mind spending money at all but definitely want to go to places with good customer service. Didn’t...