Tropical Smoothie Cafe — Restaurant in Fort Liberty

Usually, this location has been decent or even excellent. Today? Horrible.

I stood at the counter for 5 minutes, and only got an acknowledgement after asking the 'disinterested employees' if the store was open 😡 The 2 employees i could see both looked at me and went about their duties as is i was invisible... The one closest to the front shook her head and huffily took my order, obviously bothered i interrupted her for the reason she's employed .... 😠 CUSTOMERS.

The indifferent employee went about her business, the 'bothered one' who finally took my order, and i saw her overfill a smoothie for another customer, that was oozing its green smoothie contents steadily down the side of the cup... no effort or concern to wipe it, or secure the lid that was noticeably not fully on tightly... to top it off, she 'weakly' called out the order like the character in Police Academy movie, which didn't get the customers attention.... he finally came out of curiosity to get his order.

They seemed to obviously hate their job... 🤦🏻

I have it 2 ⭐️⭐️ instead of 1, bc the food and Smoothies WERE yummy. The customer service was...

My son loved his smoothie! I absolutely love this location regardless my family' experience. what happened was an honest mistake! We love how friendly the staff is, and how quick the drink came out to us! I made it very clear that my son has a severe dairy allergy aka anaphylaxis - no cross contamination in any way possible. A mistake was made as my 1 year old began to break out in hives. Luckily it was not enough to cause anything more than that at this time. I of course returned to the location to make them aware. The manager on shift was so understanding and apologetic, this situation has definitely allowed for a learning experience! An opportunity to grow from this and train employees about whey protein being Dairy! My family is not at all angry, we understand mistakes happen and will be returning to allow for...

Okay so I'm gonna preface this review with the fact that I usually don't have much of an issue with this tropical smoothie other than that they never seem to cut my wrap in half (which i think is supposed to be standard) but I ordered the 2 orders kale apple slaw for the first time (at this location) today, and i got charged for one of my sides having only a quarter of the amount of food it was supposed to have. It would almost be less insulting if they had just forgotten them entirely... but how are you gonna package this and say it is a premium side? Someone working really failed to fulfill standards in this case. It feels like someone working ate half of this then threw the rest in with my order. I wish I had checked my order while I was still...