Wing King Cafe Fort Mill SC — Restaurant in Fort Mill

Been going here for 7+ years and have watched the place decline rapidly. Last night the straw broke the camels back, Rachel answered the phone with the most unenthusiastic attitude I have ever heard. Placed my order and out of my girlfriend, mine, and my daughters...the kids meal (grilled cheese and fries) is the only thing they managed to make correctly. Specifically asked for no cheese on the chicken tender salad, there was cheese. 5 out of my ten boneless wings were undercooked and rubbery, and they completely forgot to make my meal a basket and include the fries which I paid for. After my GF drives 20 minutes back we noticed these incorrections so I call back to see what they can do for me, and they tell me I have to bring all the food back with my receipt not like we just picked up and they can’t remember. Rachel again had zero personality and zero customer service skills and put me on hold for 5 minutes. I hang up, call back and ask to speak to a manager and the manager Haley gets on the phone with an attitude as well. Keep in mind I just paid $30 dollars for food from them and I’m treated like I’m asking for free stuff!!!! All I asked for was a complimentary meal next time I dine there. She says no and says the only thing I can do is drive back another 20 minutes to get my free fries and bring all the food back so they can replace the order. I’ve already eaten 5 wings (the rest were completely undercooked and rubbery) and my girlfriend scraped the cheese off the top of the salad. So it doesn’t make much sense for us to drive all the way back. THIS IS WHERE IT GETS REALLY GOOD!!!! I make the decision to drive back and get my fries when I get to the takeout window I get ganged up on by the “FINE wing king ladies” When all I suggested was maybe having some personality and maybe a bit more customer service skill...they all start yelling at me talking over each other and start pointing at the sign by the takeout window that says to check the food before you leave THIS SIGN TELLS ME IM NOT THE FIRST PATRON TO HAVE ISSUES...never in my 23 years of life have I been to a restaurant that tells me to check my food before I leave if anything they should check the food it’s their JOB I get the fries and start walking out when a cook comes out and asks what the problem was he explained that the females that work there are normally this apprehensive and defensive and it’s in their nature to be rude. He gave me 20 wings and 20 wings for next time...fearing that they probably spit in my food I threw everything straight in the trash and I will never be returning to a “wing king” location ever again and I will be sure to tell the thousands of friends and followers on social media I have about the experience in hopes that they don’t go and waste their hard earned money like I did. CONGRATULATIONS YOU ARE OFFICIALLY THE WORST REATAURANT IN FORT MILL!!!!!! ILL BE GOING TO THE IMPROPER PIG, HOBOS, AND LOCAL DISH FROM NOW ON TO SPEND MY MONEY. This is not the first time this has happened but I’m CERTAIN it will be the last time! IF I COULD GIVE ZERO STARS I WOULD. Please consider my review before dining here. This place used to be decent and...

Food is good. Service/waitstaff is not good. I went Sunday and our waitress sat at another customers table talking for over 20 minutes. I tried to get her attention and she would not look up. She finally brought us our check and said, "sorry about the wait." Really? Thought I would give it another shot tonight. Again, food was fine (food is not the issue) it is some of their waitstaff (not all of them). I saw a pregnant waitress and she was on top of things. (the hardest worker there and I wish she was our waitress) Service was poor, I would smile and say 'thank you' when she brought a drink or food; and she never said "your welcome." Rearly came by the table and beer was on special (my glass was empty most of the time and in and hour we were there - I only had 2 beers)(loss revenue on their part) It was as if I was bothering her by being there. When we got our check, I pulled out my card to pay, and she never showed up. I had to take it to her as she was joking around with another waitstaff member. It was ten minutes from the time she handed me the check to the time I found her. Suggestion to management: fix your waitstaff, train them on how to take care of a customer. Remember, the most expensive thing in a restaurant, is an empty seat. Me and my family of 4 will not be returning anytime soon. I will take my hard earned $$, somewhere that will...

I hate complaining but the sweet tea and the service were terrible today. Ordered takeout and I showed up and stood at the take out counter for a few minutes trying to get someone’s attention, but the girl managing it was too busy chit chatting. (The guy working tables was the only one who interacted with me, and he was running around working hard). I got my food and it had no fork, so then it took me another minute or 2 to get her attention again just to get a fork. I walked out and decided to taste the Arnold Palmer I ordered to make sure it was one, and the tea was so stale and left a film in my mouth. 10 minutes later and I can still feel the film. The container must not have been cleaned lately. I went back in and after another minute of waiting, finally got her attention again and told her the tea tasted weird and I asked for something else, to which her reaction was (snarky)“Well, you got an Arnold Palmer.” I said “I know. That’s what I ordered. I said the tea tastes stale. It left a gross film in my mouth. Can I please switch it for something else?” She switched it but not before giving me a look. The whole time I was saying “sorry to bother you, but __.” Again, I hate complaining, but when I’m spending money on something to consume and it tastes terrible, I’m going to...