Dunkin' — Restaurant in Fort Myers

I will always honestly admit that I am not a patient person. If there is an option to order ahead and pick up my order, I will ALWAYS do so. Nothing is a bigger waste of time than standing around waiting for food. With that being said, I only eat DD via preordering through the app and walking in to pick up. I placed my order prior to being in route to the store and when I got there, my order wasn’t done. Everyone behind the counter was busy doing something which I respect. I stopped a gentleman and informed him that I was there to pick up and he told me it would be out….. let me just skip to the parts that annoyed me. 1. My order wasn’t made until I mentioned my order. Is no one paying attention to mobile orders? 2. One of the girls had an issue that I was having an issue with my PREORDERED food not being ready. If she applied that attitude to better doing her job, I’m sure less people would be upset. 3. The doughnut that I ordered was out of stock. All that time that I spent standing there waiting for my order, no one realized that the doughnut was out of stock? 4. I order 3 items: a coffee, a sandwich, and a doughnut. Two of my items were prepared and I had to mention that I was missing my doughnut. Is it not standard to ensure an order has everything before turning your back on a customer? Even if it’s out of stock, is “Excuse me, unfortunately, the doughnut you ordered is out of stock, xyz is the closet replacement we have, would you like that instead?”, so hard. 5. I’m assuming she’s a manager or a GM, whatever she is, was sitting in the lobby doing computer work during this entire interaction because when they were out of the doughnut I wanted she was yelling from the lobby to the people behind the counter to check another area or to offer me munchkins. Unacceptable. As a manager if you are going to instruct your staff to do anything, GET UP AND WALK OVER. Do not yell across the store putting me in the middle. As a manager you should know what your store does or does not have. I understand that I ordered through the app, if your store doesn’t have something go through the correct channels to have the item marked out of stock for your store in the app. Not that anyone is worried about me but, I will NEVER EVER EVER, come back to this store again. I wish staff and management best of luck and I hope they do better...

Absolutely sick of this place. Everytime I go there and order something simple (bagle with cream cheese) it's a disaster. I quit going in there for some time because one of the girls that works the front register has to repeart everything back to you mid order and still manages to mess up the contents of the order. Today I get a plain bagel with plain cream cheese not toasted and they just smack 10 ounces of cream cheese on the bagel and toss it in a bag. I call Jose (the manager) up to ask if this is standard and he may possibly the rudest manager I've ever talked to. I work in customer service and enjoy customer satisfaction but this place is probably the worst Dunkin Donuts I got to. Unfortunately, This is the only Dunkin on my way to work. I had stopped going there for a few weeks in hopes there would be some sort of improvement but today solidified my opinion on the place. I'll gladly take my business to another establishment because managers like Jose like to get sassy on the phone and disrespect a customer when asking an honest question then just to hang up on you when...

Not only are the employees rude, they run out of donuts, they never answer the phone, orders are constantly wrong, but the manager Mileena needs to be retrained on customer service. A situation occurred and when you were asked a question, you straight lied to our faces. Not to mention the stank attitude that I got when you told me my total and gave me my order. There were other ways it could have been handled like telling the truth. You are a manager and talk to customers in that type of way? I am an avid coffee drinker and have been since I was 16 years old and Dunkin is always my first choice. Its sad that this location is convenient for me but due to poor customer service, I have to find another Dunkin location to get my liquid mind wake up juice. This is not the first time that I have had some type of an issue at this specific location. I reached out to the Corporate Dunkin who had put me in contact with the Franschiee owner who has already reached via email. I don't take rudeness lightly so I will pursue until they retrain the employees on how to...