George's Restaurant — Restaurant in Fort Smith

Disappointed. Tonight was a usual busy Friday night. We had about a 30 minute wait for our food to arrive. I ordered the John's Double Cheeseburger and for a change decided to get a baked potato. Mind you I asked if there was a price difference since fries come with the burger at $7.99. Since the waitress said the price was the same I decided to go with less grease. However, the burger was so greasy I doubt my attempt at a somewhat healthier choice made any difference. The meat was charred yet swimming in grease and covered up with enough mustard for a dozen burgers. There was exactly 10 tiny pieces of onion not even the size of my little fingernail. (I thought I might have wandered into McDonalds at first). I guess to make up for the lack of onion they decided to put half a jar of pickles on the burger. YUCK. To add insult to injury the baked potato was $2.79. My grandson's kid's corndog meal with an extra corndog came to $8. I hate to complain but I did tonight. Won't be going back. I'm more DONE than the charred burger. Total bill was $32. Save your money and eat at home. I gave it a 1 star since I couldn't give any less and still post a review. Writing this as I hiccup...

I don't see why this place is rated well

Quite possibly the worst place I've been in a while

Food - generic box store bulk food. Chicken is Tyson bulk. Burgers are Walmart/Sam's premade bulk. Fries are reheated freezer aisle fare. On this reason alone I don't understand why you would eat here when you could buy these things yourself and heat them up.

But what's worse is the service. Absolutely abysmal service. It's already difficult to get your order in but once you do you're a ghost.

Sorry, I can't recommend this place at all - there's no quality point in food or service - and I highly suggest you avoid it too.

Edit: In response to owner comment: You want to 'correct the situation.' Well, my response to that is either you get it right during my experience or don't try at all. This is the service industry, either it's good when I experience it or it's not. You can't alter my view or review by 'making things right.' The only way to do that is take my experience, learn from it, and improve for future...

Shyla took great care of us! Finally....old-fashioned service! We thought it was gone forever! There is hope! Go to George's....generous portions...(they literally give two plates because of the HUGE portions!)fair prices.... hot, fresh and delicious....we will be back....with friends and family. Update: I came today for the second time....I brought my daughter with me. She had trouble ordering....(a little over whelming) Heather was so impatient.... she wasn't busy....(No one else in restaurant)...I had been looking forward to trying the peanut butter pie since I knew about it. After we ate lunch....we were going to order dessert but Heather wanted to charge us for coffee....even though we had soda with our lunch. Heather was so unfriendly and unhelpful....She charged us 99 cents for ranch dressing she offered me for my fries....she should have mentioned that. Our bill was over $44..….and we were going to get pie.... probably should have served us coffee..🤔.....we won't...