Little Caesars Pizza — Restaurant in Fort Wayne

My experience was a month ago, April 28th. I ordered online and scheduled it to be ready at 7:30. I ended up getting in the drive thru line because the last time we had gone to this location we waited outside for 30 minutes and it seemed like they had no idea that we had ordered anything and hadn’t seemed very interested in making sure we were served in a timely manner, so I thought maybe being in the drive thru would speed things up. I was SO incredibly wrong.

I got in line around 7:35, even though I hadn’t gotten the email saying it was done. I finally received that at 7:53, so almost 25 minutes late. But we were still behind one more person in line with someone else behind us. We finally reached the window at around 8:10. And we sat there for another 15 minutes waiting for an employee to even make eye contact with me. At least 8 people walked in and were served while I watched from the window, and while I don’t expect to get priority over people who have walked in, a) there has to be SOME balance between addressing drive thru vs in store customers (or else just close the drive thru!!) and b) I watched as the employee had a laughing conversation with multiple customers… I understand that it was the dinner rush but shooting the breeze while people wait an hour in line I’d just rude. Meanwhile my 4 year old has to pee because we’d been sitting in line for 50 minutes, and I have no idea if I’m going to be served in the next 15 seconds or 15 minutes. The employee who finally came over was very pleasant and asked how I was doing. At this point, I was quite irritated and politely expressed the fact. He genially suggested that I pull forward (without my food), park and bring her in to use their restroom. I was pretty exasperated by this point and told him that I would prefer to just get our food and take her home since it was a school night and I had a hungry family at home still waiting for their dinner. At that point, he copped an attitude and was very terse as he went back and promptly got our food.

I appreciate that they’re very likely not being paid enough to work their butts off but if my wait had even been acknowledged at all it would have gone a long way in the situation. I just traveled an extra few miles to go to a different location this evening and the service was night and day. So yourself a favor and go to the Goshen...

I dont know where to start as I frequent this location a lot and have never had this bad of an experience. Myself as well as several other customers waited for well over 30 minutes to an hour before we got our food. I specifically waited a little over an hour for 4 hot n ready classic pepperoni italian cheese bread and a crazy bread combo. The first issue i was charged $5.79 for the cheese bread but directly in front on the menu it says $4.79 and the cashier seemed confused as to what i was referring to right behind her on their own menu. Then after paying i was told it would be a wait which i expected since it was already 3 other cars waiting. I expected and was well prepared to wait 20-25 minutes. I go in and sit after 30 minutes watched another customer come in an order a cheese pizza and they had him out in 10 minutes then tell me i had to wait for 1 more pizza, so you gave mine away basically. Then when they said my order was reeady i got 4 pizzas and thats it they acted confused and lost when i said where is my orders of bread...very horrible not 1 manager in sight the blind and lost leading the blind and lost. No type of organization or order going on and the workers themselves were very nonchalant and not caring as to the fact people have spent money and waited long periods of time to still not get the correct order. I will now drive further to a different location to ensure this doesn’t happen again. There were several others complaining well within their right. Management and the Owners need to be made aware last night was a train wreck...

I don't know if they need more help or what the problem is I went up to yesterday but a pizza and some breadsticks when straight home open the pizza was dry burnt nasty if I knew how to put the picture up here I would I've been trying to call back up there for 2 days now to let them know every time I call they just got the phone ring until they hang up on it for 2 days now now what if I want to call and order a pizza the pizza was so disgusting and for them not to answer phone is crazy but my next day off I promise I'm going up there I took pictures of it I have the receipt I am showing them I Know Places can get busy but this is crazy I call different times at different hours they always just pick up the phone and hang up and cannot find a corporate number anyway so the only way you can get a pizza is if you order online or you go through a drive-thru but best leave you better check that pizza before you walk out of there I really wish I knew how to upload a picture on this thing it was so disgusting hard cardboard Pizza how am I supposed to feed...