Moe's Southwest Grill — Restaurant in Fort Wayne

I tried to reach out to Moe's corporate or the Franchisee owner. It either seems they could care less about this issue so I wanted everybody to be aware of my past experience at this location. I have recently moved to the Fort Wayne area. In my previous town we have two Moe's locations that I would visit often. So my partner and I where excited to learn we have one in our new town. My partner and I have visit this location 3 times since our move here and each visit has been extremely unwelcoming, and uncomfortable. 1st visit: We arrived at the store around 7:35 on a Friday night (Not knowing you close at 8pm, who closes this early?). We where barely greeted. The gentleman who I am guessing is a manager at this location (He was wearing a grey manager polo) was extremely short and rude to myself and my partner. The heavier set girl that was working next to him was nasty to my partner when asking a few questions about his order. She would cut my partner off to ask what time it was, and that "People need to spot coming in the store". They were more concerned with closing the store than helping the guesting walking into your restaurant. 2nd Visit: We thought this was a one off occurrence so we had a craving and wanted a couple of burritos. Well that was a mistake. We where greeted by a lady who had an attitude before we even said hi to her. However the couple behind us got a big smile and a "Welcome to Moes". The gentleman manager was working again and still received the same cold shoulder treatment. This visit was around 6:30. Again the staff was more concerned with closing the store than helping the guest. 3rd visit: A little before 7pm. As we are walking into the building we had seen the same girl as our 2nd visit and the same manager, both look at us, look at each other, and laugh. Did not receive a welcoming greeting, the girl was short and rather nasty with us. It seemed we where more inconveniencing them than anything. However other patrons coming into the store got the "Welcome to Moe's Greeting" and we just received laughs towards us and horrible attitudes. Again however the staff was more concerned by closing the store. By 7pm they where already putting chairs on tables limiting the seating in the store.

Overall I would not recommend this location to anybody. Especially ones who are apart of the LGBTQ community, especially is this is the type of behavior we have to deal with just to get a burrito.

From these three visit the only employee who was nice and kind to use all three times was the younger girl on register. So I thank her for her kindness and not following her mangers disgusting attitude.

I myself work in the restaurant industry and understand there are specific requirements that have to be been in order to no break a franchise contract. It is just sad that we cannot go into a restaurant and have a great meal, due to the attitudes of the employees that work here, that are either my...

I’ve ordered from this location a couple of times before and have had no issues, unfortunately today was a different story. I placed an online order for pick up at 5:15. I arrived at 5:20, my order wasn’t ready and someone else was waiting on an order. The line was short staffed and no manager in sight. After 30 minutes I got in line to order my food again after talking to the employee at the register, who recommended this. I stood in line for several minutes as it stood still while they caught up on online tickets (many of which came in after mine, but were made beforehand because of how disorganized the tickets were). After a few minutes of waiting, a manager finally appeared and got more people on the line. Where they were for the last 40 minutes is a mystery to me, but things finally started moving. As I got to order, they simultaneously started my ticket so I just went down the line. Due to the unorganized nature of the tickets, they only made one of my entrees, so I had to wait for them to finish the other. After nearly an hour of waiting, I finally had my order and left. When I finally got to eat my meal, I was met with the crude realization that it was drenched in the pablano crema sauce instead of the chipotle ranch that I ordered. I don’t care for this sauce, but I powered through most of my burrito until I was full enough to not feel compelled to continue. The queso, salsa, and my wife’s entree were all great. It wasn’t the fault of any of the employees that were working on the line the entire time, they were just trying to keep up, but they seemed to be terribly short staffed for a Sunday evening. Especially one that was hosting a BOGO online reward. The thing that bothers me most as that management was absent for over half an hour while the two employees holding down the line were fighting to...

Going to repeat the review below. Ordered food directly off the website. Stack, supposed to have queso. No queso. Called and the person who answered the phone (who ended up claiming to be the manager - sounded all of 16 years old) immediately started in on excuses with the system, if they get an order that doesn’t say add queso, they don’t put it on…this went on for probably five straight minutes. Why would you have to indicate you want queso on something that COMES WITH QUESO on it? Y’all would indicate if you don’t want queso, right? Absolutely ridiculous.

If I had to guess, based on how ready she was with the excuses, this has happened before and nothing has been done to rectify it. I told her honestly, I didn’t care why. I didn’t care about the system. I just wanted my order fixed. But because it was delivered, nothing could be done. I would have to go in, which kind of negates the point of delivery. So apparently there are issues with the ordering system or how they expect to see orders…but you can’t call in orders any longer. Just avoid this all together and...