Mozzarelli's Pizza — Restaurant in Fort Wayne

I just tried Mozzarelli’s for the first time. My policy is to never leave a bad review if something is messed up the first time I go somewhere, because it could just be an off night. Gotta make an exception for this one though.

Placed a phone order for carry out and was told 20-30 minutes. I got there 30 minutes later, and the ticket had somehow gotten lost so they hadn’t made my order. I repeated my order, and waited there for 15 minutes until it was complete. They gave me a $10 discount on my order for the trouble. Got to my car to look over the food, and the taco pizza was on a thin crust instead of the pan crust I’d ordered. Brought it back in, waited again for it to be remade. They brought it out with a $5 coupon for a future order. Drove home, opened the pizzas, and the pepperoni and sausage pizza I ordered is actually half pepperoni and sausage, and half cheese. I guess I should have checked that one more closely before I left as well. It’s also missing the nacho cheese I ordered for dipping. At this point I’m not driving back to have this fixed too (I already waited there from 6:55-7:40 while they fixed the first two issues) so we’re just eating the half that’s correct and doing without the cheese and leaving a review instead.

I know restaurants have off days, but forgetting to make an order, then having both pizzas in the order come out wrong and having to wait 45 minutes at the store for things to be fixed is too much. I wasn’t going to leave a review after the first two errors, but getting home to a second incorrect pizza and missing cheese is the straw that broke the camel’s back. After forgetting the initial order, things really should have been double and triple checked to make sure that there wouldn’t be any further issues.

This was our first time trying Mozzarelli’s and will unfortunately be our last. Even if the pizza is good, there were just too many problems and too much time wasted fixing them while I have hungry...

Very rude, second GH driver to try to pick up an order that wasn't "placed yet", one employee who may or may not be an Manager got defensive and argued with me when I suggested that if they did not want to do business with GrubHub they could remove the restaurant off of the website. My opinion is that they kept claiming the order wasn't placed yet because they're waiting for someone to pay for the order before making it... How else would they have a paper with the order written down on it and knew the customer name before I even got there? Regardless I probably will not go back as a driver or as a customer based upon my experience there today. I was late on my delivery time but I was able to deliver what was ordered after "placing the order". Just a lot of poor customer service and poor communication.

If the owner or manager happens to see this please feel free to block me from being able to pick up deliveries from your restaurant. Unfortunately GrubHub does not allow drivers to block restaurants on our end as far as not getting...

Ordered pizza at 6:15 PM, said it would be delivered around 7:20 ... figured not horrible for a Friday night. Received email at 728 saying on way.... only live about 5 minutes away, at.750 called and spoke with someone who claimed to be a manager and was told it was out for delivery and they are short drivers (then don't take the orders, alert people to pick up) was told they'd give a credit for next time. .. still not delivered at 8, called and canceled it after they assured me they just made it and it won't be cold....canceled anyway....... Pizza showed up anyway at 8:10... double checked to be sure they aren't charging us for what we canceled .... also it arrived without pepperchinis and garlic butter like normal, second time that's happened in a year. Black list this place!!!! Will order from Giadonnos...