Starbucks — Restaurant in Fort Wayne

The lady in the pic identified herself as Karen. She decided to live up to her name. I ordered a Nitro cold brew with cold foam vanilla cream on top. They’re running a special and got my order confused for it. So when I asked for it to be remade like the normal nitro cold brew with foam on top (not cream mixed in), the girl, Becca, was confused and consulted with Karen. Karen then decided to yell at me across the coffee bar in meijer, while she had a line of three people waiting to order. She kept insisting I ordered it wrong and attempted to tell me the right way to order (which is what I ordered). I told her I ordered correctly and I think she was confused and then asked if there was a problem? Was there a price difference? She says no, and then proceeds to say, “Well you need to know how to order it right in future…” and begins to lecture me, loudly. It was mortifying. I told her I was not engaging in a fight over it while she was three deep in customers, and asked Becca just to continue remaking it (she was almost done), which Karen proceeds to CONTINUE ranting at me while an old lady is right at her register trying to order. I had my headphones in and luckily just spoke to her to stop yelling at me across the bar and that she was being incredibly unprofessional and rude, and that I couldn’t believe this was happening. Never in my life have I encountered something like this, she was adamant about winning a fight I never wanted to participate in! I hope management reflects on who they have in their stores, too. I’ve worked at coffee shops for years in college, too, and no way would I have ever spoken to a customer in that manner. And I come here ALL THE TIME....

I don’t typically leave reviews, but I felt compelled to share my experience due to the unprofessional behavior displayed by two employees during my recent visit. One of the girls, who wasn’t working the window, engaged in a personal conversation with people she knew in the car ahead of us. While the interaction didn’t delay the line, it was unnecessary and out of place—especially as the store was close to closing.

What stood out even more was her reaction. She loudly said, “they’re staring at me,” while looking directly at us. Of course we were watching—we were simply waiting to pull forward to get our drinks. Comments like that are uncalled for and create an uncomfortable environment for customers.

To top it off, as we approached the window, she picked up a cup from the ledge and made a dramatic gesture, pretending to slam it down, as if irritated by our presence. That kind of behavior is not only unprofessional, but also disrespectful.

I genuinely hope this isn’t behavior that’s overlooked by management. Customer service should always reflect courtesy and professionalism—this experience fell far...

Starbucks has to be the worst company relating to customer serviceand appreciation. A few months back I had a worker SPIT CHEWING GUM in my latte. I have no idea why it was done, I'm always so kind to the workers. Even if I wasn't doesn't give anyone the right to spit anything in someones food or beverage. I reached out to customer service which refunded my order total and sent the complaint to the GM/Owner?? He didn't take it seriously. Asked for a picture. I sent it to him. Said they didn't have cameras to review who did it. I give Starbucks too much $$$ to have been treated that way. He gifted me a $25 gift card for the inconvenience... Inconvenience????? It's was disgusting. I should have had the right to make a police report on whoever did it (which is what I really wanted to do) But they didn't disclose any information for me to press charges. I even got sick afterwards with a respiratory virus. I have CKD and that really could have ended bad for me. I'm sure there were no disciplinary action taken against whoever did it since the cameras are...