Big Kat Burgers @Crystal Springs Hideaway — Restaurant in Fort Worth

WARNING: DO NOT PARK IN THE LOT AT NIGHT (without paying)! We got "citations" sent in the mail for $50 for parking in the lot without paying. The racket is run by SoMa Developers, who have signs which are sparsely placed in their completely unlit lot, which are impossible to see, saying that it's a paid lot. At 6:30 at the end of November, it was pitch black except for the food truck. So, be warned that it's a paid lot.

And when I spoke to Bryce (the owner of BigKat) tonight, he said there's nothing he can do about it, and that even he's gotten a citation for his car. I asked him why he didn't have a sheet of paper on the front of his food truck window as you walk up warning people not to park there without paying or why patrons weren't warned by him or staff. He said that there were plenty of signs in the lot (not really, Bryce). What kind of genius sets up his food truck in a lot where he knows that citations are being issued to people on a regular basis for parking there and feels that the sparsely placed warning signs (easily blocked from sight by a vehicle parking there) with no lighting at night, and thinks he has zero duty to warn his customers? He doesn't even mention it on his website!

I've NEVER been to an establishment where the parking lot adjacent to it or the parking lot it was in (like this one) didn't have easily viewed warning signs of payment requirements, valet requirements, time requirements, etc. in a very prominent display. Looking at a daylight picture on Google street view, there is one sign on the east side of the entrance (we came in from the west) and one to the left of the food truck as you walk up. But again, the lot is pitch black with no lot lights and no lights on the signs.

And when I've been to establishments where parking is an issue, they always warn me, (for example: "If you parked on this side of the street, move your car because it's residents only.") Had it been during the day, the signs would likely have been easily visible. But there were four of us in four different vehicles visiting BigKat for the first time, and none of us saw that it was a paid lot.

So Bryce is either not too customer-focused outside of making his food, gets kickbacks from his landlord, or has been told by his landlord that part of his rent agreement requires him not to proactively warn customers about the paid parking requirement. Maybe there's another explanation, but I can't think of one. (Bryce's explanation, if legit, and I believe that it is, falls under the "not too customer-focused outside of making his food" heading.)

Anyway, the burger was good (not great) and the staff seemed friendly, so...

We came here for the first time today. Darrell likes to play this game called can you guess where we are going to eat? I get three guesses and then I ‘m out if I don’t guess right. So today was no different. Except this was a food truck. It only sold burgers and fries! With that being said OMG WHAT A CHEESEBURGER! We both had the Classic Kat cheeseburger trust me this wasn’t made with cheap meat it was fat and juicy I had mayo on mine and I wasn’t struggling to find the mayo it was great! The veggies were fresh and it wasn’t smothered in lettuce just perfect! It was good and hot it was so hot it burned my lip just the way I like it! Cannot stand a cold burger that doesn’t melt the cheese! They layered it correctly so the veggies were not wilted! The cheese was melted to perfection not just limp like most burgers. Darrell had mustard and ketchup eewww lol! The burgers are huge and stayed hot till the last delectable bite! The fries are fresh cut crispy on the outside and soft and tender on the inside. I am not a fry eater but these were fresh and hot and they also stayed hot and were absolutely delicious! The meat was so flavorful and cooked to perfection not dry and burnt! The edges of the burgers were a crispy delight! The buns were fresh and soft and grilled perfectly! The bun was not too small . You know you get burgers that are so much bigger than the buns or the buns are so big you have more bread than meat! These were perfect, The area around the truck was neat and clean no trash anywhere loved everything about this place! The young lady that took our order had a smile as bright as the sunshine today! This a wonderful little burger truck! We will be...

I recently had the pleasure of visiting the Big Kat Burgers food truck and was blown away by both the quality of the food and the exceptional service provided by their staff.

From the moment I arrived, the staff was incredibly friendly and welcoming, making me feel right at home. I was impressed by their in-depth knowledge of the menu, and they were more than happy to chat with me about all of the different burger options and flavor profiles.

What really stood out to me, however, was their willingness to accommodate substitutions and special requests. They were very conversational and helpful in suggesting different combinations and options that would best suit my taste preferences.

As for the burgers themselves, they were absolutely delicious. Each one was uniquely crafted with a perfect balance of flavors and textures that made for a truly satisfying meal. I particularly enjoyed the Big Kat Burger, which featured a juicy patty topped with crispy bacon, melted cheese, and a creamy jalapeño sauce.

Overall, I cannot recommend Big Kat Burgers enough. Their staff is super friendly and knowledgeable, and their burgers are some of the best I have ever had. If you're in the area, do yourself a favor and...