Jack in the Box — Restaurant in Fort Worth

I ordered a Chocolate Overload™ Cake with my order and I didn't get it. I also paid over $4 for a large curly fries and the fries were hard as a rock very small pieces and the box was less than half full. I also ordered sauce with my order and didn't get any, not even ketchup. My Two Tacos were cold cold and the mini chimi changas were also extremely cold and soggy. I did however receive an iced coffee which I did not order. Will not be ordering Jack in the Box ever again. This is not the first time I've gotten really crappy food thru DD or for pickup. I won't be a returning customer. I should have just stuck with McDonald's. Much cheaper & I usually get what I ordered. Even though it's not the best food. Spent $30 on food that I could not eat. It was just so unpleasant that I couldn't stomach it. I tried because I'm starving and do not have any transportation to go get anything else. I feel like the cost of food has gotten extremely high and the quality of the food is extremely low! I will say that I called up there and spoke with Kyle and he said I could go pick up a replacement & he was very nice. But it doesn't help with me not having anything to eat tonight and the fact that I don't have any transportation. That's why it's so important when customers are ordering delivery, that the restaurant should check & double check the orders and make sure they are handing out fresh food because we are spending extra money to get delivery & often times cannot come up there to fix something the...

Its Jack n the Box, fast food so what right. How can you go wrong when it comes to fast food. Well you can. You can get the wrong order, cold food or bad service, but that's not what you'll find at this Jack n the box, what you'll find are employees who truly care about their community, their customers and who provide a safe place to eat. They have delicious food and awesome customer service! I ordered a junior jumbo jack with only lettuce and tomatoes and mayo, and I ordered a breakfast jack, and a side salad and a cheese cake. I ordered drive thru and right away the staff was very friendly and repeated my order back to me and when I got to the window I could see everyone well protected, and they were all working hard and the food was so well prepared and delicious. Especially the side salad , there were fresh cucumbers, fresh lettuce not wilted, riped tomatoes, shreddes carrots and the burger was absolutely delicious, also prepared well and fresh. The cheesecake was so delicious and I can't wait to eat my breakfast jack for breakfast!!

I definitely rate this location as a 5 star restaurant!!! Thanks for providing excellent customer service and serving delicious food and for preparing it in a safe clean environment!! BEST JACK N THE BOX IN THE FORT...

Three years ago I gave this place a good review, but it has plummeted since then. I used to work for JIB so I get the urgency and speed requirements but at night, the food is just bad. The fries are old and cold, reheated and hard, fryers are dirty and you can taste that they mix everything into them ( egg rolls taste like the mini churros). I could almost forgive that if they at least got orders correct but if you ask for no this or that it goes ignored, probably because it's faster and easier to just give you one that got left behind earlier and hope you won't complain about it. And then the stingy, greediness of withholding sauce packets. I get that the company forces you to charge, but not even being offered the option when I ask for extra packets, getting a "yeah ok" to find none at all in the bag is just poor customer service. I certainly don't ask for anyone to lose their job but the whole lot of them need another class in customer service and food freshness. Shame how far this place has...