Pizza Hut — Restaurant in Fort Worth

Have LOVED this Pizza hut since I moved to town. BEST PIZZA I have had in a long time. I order from here weekly. Had an issue with an order coming cold. Called and spoke with the manager, Ben whom told me to keep the entire order to return when a new order was delivered and he was firing his driver. I pleaded with him to not go to such extremes, but he brazenly boasted about how incompetent his drivers were and he was firing 3 drivers! I exchanged the order (2 cold pizzas, boneless wings and pasta) for the new delivery (now over an hour since I ordered). New order came, pepperoni pizza was nice and hot and the wings looked good, as did the pasta. Ben ensured he made everything himself. Well, Ben made the 2nd pizza without mushrooms, plain cheese... Called Ben back, let him know that we received the new order and it all looked good except there were no mushrooms on the pizza HE made. He snapped back with - I made you a cheese pizza as you ordered, but box it all up and send it back for the THIRD time when I received the NEXT delivery. He was belittling me on the phone when I asked him if I could only return the wrong pizza and he said, no the whole thing, I give you a new order, you give me the old, that's how it works. I finally broke in and stated I would just need the pizza that HE made wrong to be sent out. He had me in tears. This was nearing 2 hours since I made my order. My husband was extremely upset by the way he spoke to me and called to tell them he was coming in with the wrong pizza and he wanted to talk to Ben. When my husband arrived Ben threatened to call the police because he thought my husband was aggressive... He is a VERY dissatisfied customer whom wanted to make sure the order BEN made was right. He questioned my husband about the first order. BEN said he thought the pizza was not cold. I am sure he believed it was warm in his opinion. So he told my husband we should have accepted the first order because he thought it was hot enough. I have ordered pizza from this place EVERY WEEK for over a year without one complaint. Every time the pizza has been spectacular. I order KNOWING how hot and fresh the pizza is upon arrival. Ben then argued with my husband about how much he as done for us and it was ridiculous that he was still dealing with us and he lost money by sending us so many orders and we were harassing him by calling again and again. I called twice. Once when the order was not hot, the second time to let BEN know the pizza HE made was made wrong...... He blamed me for being too picky and expecting hot pizza and then by calling him back because he made the pizza wrong. He said, thanks to us he fired an employee. My husband had given Ben the cheese pizza BEN himself made wrong. BEN THREW THE PIZZA INTO THE KITCHEN!!!! He was VERY aggressive and threatening over a customer complaint. My husband left and when he got home the third pizza was being delivered. Mind you, we returned EVERY pizza... It was over 3 hours before we got our whole order. Needless to say, all the other food was cold by the time we were done swapping pizzas out. He sent my husband home empty handed and rattled because he threatened to call the police on him. BEN...

Update 8/23/25: We decided to give them another try… order was almost correct (missing 1 marinara cup and pepperonis were not on top of the cheese like we requested) so, not horrible. Food was hot and delivered quickly. Shout out to delivery driver Matt! He followed the instructions, left food at door and promptly texted me after dropping off! He was extremely friendly and offered us a blessed night. Luckily I did not have a complaint worthy of contacting them, so I’m not sure if they have improved customer service. All in all, we are satisfied with this order.

Wow! I should have looked at reviews before ordering from here. Delivery ridiculous! Food was left at door 15 minutes before we were alerted that it was here… now barely warm and have to heat up. Also, Pizza Hut corporate is deplorable! Tried to submit complaint to them, after 15 minutes of filling out their forms I gave up. You have to jump through hoops. I have no idea why anyone eats Hut! Total...

I don’t expect too much when ordering fast food pizza.

We are a once a week pizza buyer. Whether that be Pizza Hut, Domino’s or Papa John’s.

My go to has always been Pizza Hut.

Since 2020, I had to stop ordering delivery. It’s much more cost-efficient to just go pick it up myself. Which is not that big of a deal… Kind of sucks, but it is what it is

I understand the cost of things are going up. But yet again , I just spent 40+ dollars on two pizzas… and then bought 2 sides of marinara sauce to dip At $.86 each.

Instead of the sauce being in the big tubs (like normal) they are now in Little Jell-O shot size cups.

Is Pizza Hut really hurting that bad that they have to charge two dollars for 4oz of marinara sauce?

I’m starting to think that it’s not a bad idea to spend an extra $10 to go to Joe’s Pizza. It’s family owned and you won’t get these screwy...