Pizza Hut — Restaurant in Fort Worth

Now, this is more of a review of the pizza than it is the storefront. The service I received from my delivery was prompt, convenient, and fast. This discussion is going to focus on the new Detroit Style Pizza from Pizza Hut. I am an everything Detroit lover after I spent 6 weeks there for work a few years back. I have never been to a city that had more pride and grit than the D. A place that has definitely gone through hard times and is currently having a modern day renaissance. The Detroit deep dish is far from a new product. The original, Buddy's, has been churning these delicious pies out for a long time and has been named best pizza by the food network on at least one occasion so when I saw Pizza Hut was going to dabble, I had to give it a go. First thing I noticed was that it certainly looks like a Detroit deep dish. Square and the edges do appear crispy. The first liberty Pizza Hut took was to put the sauce on top of the toppings. This is a departure from the origin. The sauce on a Detroit deep dish is under the cheese and much lighter than the thick, Pizza Hut sauce. The old world pepperoni was a nice touch. The crust is where Detroit deep dish separates itself. The original has a light, crispy crust and although it is a deep dish, it is airy and crunchy. Unfortunately, Pizza Hut's rendition seems to have placed the pan pizza crust in a Square mold. It is too thick and soggy when compared to the original. This is likely why they put the sauce on top, to keep it from getting soggier. It is not a bad pizza but a far cry from the Detroit deep dish I have come to love. Don't hesitate to try it but know that, like most replicas, the original will blow your mind and not to solidify your opinion based on...

Ordered 4 pizzas and cheese breadsticks the night before to be delivered by 10:45 am. 10:55 no pizza. Called the store. Phone rang a long time. Someone finally picked up and said that their delivery drivers car had a flat tire but that he was walking it over to us now. We were only 2 blocks away. 11:30 still no pizza. Called again. Person at the store was surprised we still didn’t have it. He put me on hold. Turned out the driver was walking in the wrong direction. Said he know where he is going now. While waiting for the pizza DoorDash calls me to say that my order has been picked up by someone else. I never ordered through DoorDash. I have no idea what they are talking about. In the meantime I see the “driver” walking past my building. I have to run after him. He gives me a sob story and I have to get the pizzas out of the bag myself. My pizza is now an hour late and the grease has seeped into the cardboard box. I would have cancelled the order but it was for the Kids at my school and they didn’t bring any other lunch. At this point their lunch is over, I am Going to have to walk food to them in their classrooms. No refund was ever offered or even an offer to remake the pizzas. Will never use this...

AWFUL DELIVERY SERVICE AND MANAGEMENT.

If Google would let me give 0 stars I would.

Called the store to see where my 1 medium pizza was that I ordered over an hour ago. The manager said "I'm not sure he clocked out over 30 minutes ago" That's great. It doesn't answer my question of where my pizza is at.

I called yet again after 10 minutes had past, she wasn't able to get a hold of the driver.

Called yet again to ask for a manager, and it's the same girl I've been talking to.

She doesn't have any explanation why my pizza took over an hour to be delivered.

I asked if I could just have my money back and she said "Sure it will be 3-5 business days before it hits your card back"

They have no problem charging your card in 5 minutes, but it seems to be rocket science getting a pizza delivered on time.

Sounds like this driver needs to be fired, and this manager needs to brush up on her "management" skills and how to handle conversations with customers.

I really hope this "manager" gets to see this review. Maybe she will learn to be KIND to customers who wait on her...