Carl’s Jr. — Restaurant in Foster City

It is rare for me to give 5 Stars to any fast food chain but this place deserves it just from a Drive-Thru stand point of service. And it is the 1st time I enjoyed fast food since being a kid at McDonald. Now this specific Carl's Junior here. The food was actually really really good. I got the Double Six Dollar Jalapeño Burger combo. Everything about the flavor was how I first experienced it when it came out, cooked right and just really good. And cross cut fries, were a redish brown color, instead of the half cooked pale gold color, and seasoned well. Remember back in the day when you got mcdonalds fries and you finished even the crispy bits at the bottom? Yeah, it was that good and that desirable. Not an exagerated amount of ice in my drink either. Honestly the food output of this Carl's Jr puts all other restaurants to shame. Primarily the all the ones in the Contra Costa Area, Alameda Area, and all the Hardy's restaurants in the Carolina states. These guys are doing it well, very friendly dudes, And i will continue to visit, at least bi-weekly if not weekly, before crossing that bridge. Next time, im trying the double western because that was my...

I almost never write reviews, but I won’t be able to fall asleep until I get this off my chest. Haven’t eaten all day, placed my order, and received the wrong order. Ok, it happens. Drove back around and explained that I received the wrong order. Was asked to wait in the parking lot while they prepared the order again. The order finally arrived after what seemed like a lifetime, and can you guess what happened? You got it... same exact mistake with the order. All I asked for was no cheese on my burger because I don’t eat cheese. Drove back around again and requested a refund for the order, and then the worst most infuriating thing happened. The shift supervisor has to call the manager to approve the refund, and the manager tells the supervisor that I need to return in the morning to speak with a manager!!! Are you kidding me!!! Do I not have other more important things to do than come back in the morning!?! I’ll be be coming back for that refund although I’m not...

Well, since the owner responded, I figured I should expand my review.

I had the misfortune of working most of the day on Thanksgiving, and foolishly didn't make sure I had food for the evening. So it was either instant ramen dinner, or see if anyone was open.

Thankfully, Carl's Jr. was open, and so I was able to an actual meal, as opposed to an arguable one.

That being said, the staff seemed a little bit burned out (I can hardly blame them, working on Thanksgiving couldn't have been fun) and I didn't actually get to go inside and experience actually using the facilities, hence the 4/5 as opposed to 5/5.

To be clear, the meal was completely correct, the food was hot and tasty, and the staff was attentive and pleasant, so I've got 0 gripes. I'm sorry they had to work on Thanksgiving, I appreciate them saving me from instant ramen, and I'll have to visit again during sane hours to see about...