Denny's — Restaurant in Fountain Hills

To Whom It May Concern, am I getting a refund

I’ve been a loyal Denny’s customer for a long time, and today’s experience at your Fountain Hills location was absolutely unacceptable. I tried calling the store to speak with a manager, but no one is answering, so I want this documented immediately.

Here’s what happened: • When I arrived, I was completely ignored by a heavier-set Mexican woman working the floor. She stayed on the phone for about 10 minutes, letting me stand there without acknowledging me. • An older server I recognized eventually seated me, but she didn’t apologize for the wait. I had to ask for water and even for coffee. • The restaurant wasn’t busy – maybe two tables and one guy at the counter – so there’s no excuse for this.

My order: • 4 over-easy eggs • Extra hashbrowns • 4 sausage links • 4 bacon strips • Sourdough bread

I order this regularly, and it’s usually around $23–24 with tip. Today, the food was cold and awful: hashbrowns tasted burnt and old, sausage tasted stale, and overall quality was terrible.

The service was even worse: • The server never checked on me once. • She didn’t offer refills or ask about my meal. • I had to ask for everything, including water.

The final bill: • She charged me around $44, which is absurd for this order. Then she added something I never ordered – an iced coffee! After removing that, it was still about $36. That’s outrageous. I’ve never paid more than $24 for this same order at any Denny’s.

On top of that: • She refused to accept my AARP card, saying I need a new one that scans. Every other Denny’s honors my card. This is discriminatory – I’m on Medicare and AARP due to a back disability, and being denied a discount I’m entitled to is unacceptable.

I honestly feel like I was overcharged on purpose and treated poorly the entire time. For what I paid, I could have gone to Maggiano’s or Butterfields and had a far better meal.

Denny’s has a responsibility to provide fair pricing, quality food, and basic respect to paying customers. Today, your staff failed completely.

I expect a full refund or a credit for a future visit. Please have a manager contact me as soon as possible.

Thank you, So I received a reply am I going to be getting my money back for the incidents I mean it was very rude service and I was...

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