Jimmy John's — Restaurant in Fox River Grove

Mind blowing slow: sat in parking lot 27 minutes wife went in to get a tuna fish sandwich either understaffed and too many to go orders to help walk-ins Walked in no greeting Staff working on big pre order to go Glanced up but said nothing No greeting at register I placed my order for two sandwiches with a third girl ( saw total of 6 employee on __ 2 driver's 2 on line; main manager leaving for bank and one back of the house : It was 10 minutes before I asked if they were going to begin my sandwiches Response was mine is next No other customers in shop Lead on the line not friendly moreso was abrupt in telling me to wait it's coming Help on the line was more friendly in handing me sandwiches The lead should have stopped her preorder and should have been happy to serve me; in shop; instead of making me feel as if I was an interruption, clearly a manager who...

So this is a review for delivery, not dining in the shop. When you get an order you should make waht is ordered, especially if the item has add-ons that I get charged for. There are missing items and at least one of the sandwiches was made incorrectly though it states clearly on the ticket what was asked for. Next, when you drop off a delivery you should probably not put it right up to the door in such a way that so when the door is opened it will knock over the box you delivered the food in and spill the contents all over the walkway. I order delivery from time to time from this store and there is always something wrong with the delivery, never when I go into the store. If I wasn't under such a time crunch I would go into the store, now if I want a sub and I am pressed for time I will...

I religiously go in to Jimmy John's all over Chicagoland. This has to be the worst one that I have been into. They have no clue about customer service. They are never quiet. They are always talking loud and joking around. Luckily I have my headphones not to listen to them cackling like a bunch of old ladies. They always park their cars in the front spots so none of the customers get to park in front. Just today one of the employees decides to open the front door and keep it open, letting the cold air in and blowing on top of me until I yelled at him to shut the door. Enter at...