McDonald's — Restaurant in Framingham

This establishment should be shut down. We went through the drive through. We waited for 20 minutes even though there were about 5-6 cars only. We had an app coupon that said we would get "free hash browns with a breakfast sandwich". We bought an egg and cheese sandwich that was undercooked and had to throw out after a few bites--but those bites were enough to make me run to the bathroom all day, the hash browns (with an s at the end which in English means plural, aka more than one) was just one. We ordered 2 large coffees and got 2 small ones, we got the wrong change, and didn't get the receipt until after I went back to ask for it. On the window they have a piece of paper where there is a phone number and an email address for complaints. I called the phone number and left a message (the answering machine promises a call back within 24 hours which never happened as it's 2 days later), and the email I sent to the email address bounced back since it's not a valid recipient. So in other words, they can do everything they want because you can't complain to anyone. Maybe I'll send an email to the Attorney General's office since I can almost guarantee that they are in violation of a few board of health and business establishment violations. One other note is that the brilliant server I had mentioned said that she was the manager (her name was Gem--what a gem). So kids, listen to your parents when they tell you to study hard so you won't end up working in McDonalds. After this experience, I can guarantee you there is truth in that saying. It doesn't seem as I'm the only one complaining either after reading...

ALEXANDRA OR ALESSANDRA not sure how her name is spelled she was VERY RUDE! I wanted over 5 mins at the speaker and she choose to handle the drive that came AFTER me on the next speaker. I had a mobile order and tried to tell her that at the window and she wouldn’t listen at all to not one word I had to say she kept talking over me and screaming. Came to a point that she turned her back to me and ignored me as if I was never there. I been going to this place for 10 years never experienced anything like this or close I actually get along with all the girls there and never had a bad experience. I was trying to tell her the speaker was not working and she cut me off and would scream and say “is work is work” barely understood anything she was saying she said “lobby lobby” like huh? I didn’t a drive thru order for a reason my son was hungry and it’s the ONLY REASON I ALLOWED HER TO SPEAK TO ME IN ANY FORM OR ANY DISRESPECT. If you hate your job that’s on you you’re not obligated to work there and McDonald get better employees who aren’t rude to customers and listen to customers and don’t cut them off when you are trying to explain something. I worked in retail my whole life so I know what good customer service is and if I was to ever treat anyone the way she treated me I would of immediately been fire. I will follow up with an email to corp as well it’s not right how she treats people and should be held accountable I hope you guys hold her...

Stopped in here for a quick dinner from the drive through window. I don't eat McDonald's too often, but, I was really, really hungry and I figured a Big Mac would do the trick. I was not disappointed. The guy at the drive through window was polite and courteous. He took my order quickly and smoothly. I ordered the Big Mac sandwich, some fries and a Sprite. The meal was very good and well prepared. They gave me a full box of fries which were fresh, hot and very delicious! The Big Mac was also, hot and fresh. The lettuce was also fresh and crispy. The meat patties were fresh, moist and cooked to company standards. The special sauce, cheese, pickles, onions and the sesame seed bun were just like they advertise on TV. lol. I had not had a Big Mac in a very, very, very LONG time and I almost forgot what they tasted like. This Big Mac brought back many fond memories of the old days when we used to go to McDonald's during stops on...