Andaman Thai Cuisine — Restaurant in Framingham

June 2, 2018 - A long read Reading prior reviews I decided to go in with my 2 children for lunch today. We waited by the small counter to be shown our table and the young man who appeared to be the manager/supervisor/what have you, seated us at one. At the table, before we sat down, he removed the salt and pepper shakers and I asked him to please leave the salt shaker on the table. He walked away and as I was strapping my toddler into the high chair I repeated my request to replace the salt shaker. He snapped at me saying "Yes I heard you, you don't have to repeat yourself!" I responded that I thought he maybe didn't hear me. And I asked him why he was being touchy and testy about it. He went to the counter and as I continued to strap my toddler in, I looked up to see him glaring at me. My toddler picked up the knife and fork and started to tap on the table. The man immediately pointed a finger at me and wagging it, he said in a loud voice, "Stop your daughter from tapping the table". Now, I'm not sure what was going on in the young man's mind and life at that point but I had had enough. So I unstrapped my son, and told my daughter that we are leaving since I was not comfortable there. And the young man "muttered" in a loud voice "Whatever"!! I asked him twice that I wanted to speak with the manager, and he just stood there, turning a deaf ear. While I was tempted to laugh because it was so juvenile, I was also angry that I was at the receiving end of this man's rudeness and offensive behavior for absolutely no fault of ours. I hope that they soon find a replacement for this troubled and asocial young man. I don't know what we did to warrant this kind of behavior. Apparently this is is the first time a customer has experienced this since I haven't seen any negative comments.

Here is what my daughter says: When me and my mom walked into the restaurant and waited at the counter the man who showed us our seat was quite cranky. When we asked him for the salt shaker, he seemed to not be listening, and did not reply to our request. When he came again, my mother him again to please bring the salt back, he snapped at her and said that she did not have to repeat herself to him. When she asked why he was being crabby and cranky, he did not reply. He immediately snapped at my mom again when my brother was tapping on the table with silverware. When we decided to leave because we weren’t comfortable with the waiter glaring at us all the time, he first muttered ‘Good’, and then loudly, ‘Whatever!’ When my mom asked to see the manager of the restaurant, he did not reply, and me and my mom decided to just leave. I was shocked overall with the man’s behavior, and, quite frankly, I do not think that we will not ever come back to Andaman Thai as long as that man is still there. We are very disappointed with our experience at...

If there was negative star I would have opted for that! This restaurant is probably interested in doing only take outs. Even if that was the case, the service quality and treatment of this restaurant was totally unacceptable.

We went there today by looking at reviews and thinking that its a small mom & pop shop place so lets try that than any bigger place, thereby giving local hard working folks more business. Restaurant has very little space to sit. Its understandable as this is common in many restaurants that probably do more take outs than dine in. There was one lady who was initially missing as we entered. We waited some time and she showed up. She said 5 - 10 min to be able to sit. Looking at sitting situation we thought it was fine. Then as the table for four became available she offered us to sit. Through out this time she was totally distracted to take take out calls and de-prioritizing any requests from any of the existing tables. We sat down and were able to decide what we want. We kept waiting for 10-15 minutes. She started taking orders of another table that got seats before us. Totally understandable. But then as she was taking their order she interrupted them couple of times to go to phone take phone order and attend to those customers. It took her like 5-8 minutes to attend to this table (before us) itself simply because of her constantly prioritizing phone calls as opposed to attending to the order she was trying to take form them. Then after she took their order, she disappeared and then again came back ... then again on the phone. more people came in probably take out folks and she was attending them and the phone again. Totally annoying to see that if you have dine in customers come in and offer them seat that you cannot even say hi or attend to them at all.. I can understand if she is doing all of this in order of first come first serve but that was not the case at all... because clearly with the table before us and even for us... she had no priority... she wanted to take those take out calls that she would get and attend to those than even coming and talking to us. Nobody attended to us for like 15-20 minutes... my kids were already asking many times when will we get food... let alone food no one even attended to our table. Too bad... don't want to give my business to this place again. I would have still waited and ordered but the rate at which she kept de-prioritizing dine in customer made me more and more nervous especially even after ordering who knows at what rate they would deliver and even later serve if we want anything more.... Totally substandard service quality and treatment. HIGHLY NOT...

Very poor communication especially listening skills. When trying to place order OVER THE PHONE lady over phone asked for few minutes was with another customer i said ok. Now that i gave her undivided attention so she can focus one on customer at time she answered the phone after being put on hold i gave my name twice after placing order lady over phone asked for name third time after inwhich i realized they dont respect to give you the time to listen made repeating the order back wrong order or sense of trying to correct customer when she understood pinapple chicken fried rice had odasity to say pinnaple fried rice with chicken. Was more focused on trying to correcr customer than to respect their name and forget it after 2 minutes of trying ti recollect my name im Sorry but you lost a customer for life will not be coming back no respect will not earn my business.. krua thai natick ill drive next town...