Jimmy John's — Restaurant in Frankfort

This is the worst Jimmy John's I've ever experienced. I am a frequent customer. My husband and I order at least once a week and often 2-3 times per week, and it has been the same anywhere I lived within delivery distance. However, I'm done with this location. They consistently get my order wrong. I would say at least 60-70% of the time, we're missing one or more items, we've received the wrong item, a sandwich isn't made as requested, or we just receive the wrong order entirely. We have called many times to either get a refund for the missing items or have them to bring us the actual item we ordered. We've gone down to the store several times to let them know how frequently they get our order wrong, but nothing changes. Today, we ordered food and the delivery driver actually said the words, "We got your order right today," so that gives you an idea of how often they get it wrong. Except it wasn't right. It was missing chips. We had redeemed a free chips reward so it didn't cost anything, and I didn't call to complain. I'm tired of complaining. I try very hard to be polite and considerate when I tell them what's wrong because I don't believe screaming at people helps a situation, but this was my last straw. No matter how many times we ask what they do to ensure the order is correct and let them know how often it's wrong, it doesn't change. In fact, it has gotten worse.

When they first opened, they were great. In fact, we almost never had issues with our orders. The first time we got an order wrong (the wrong sandwich), we called and the manager was very apologetic and even personally delivered the correct sandwich. He also gave us 2 coupons for a free sandwich. However, we noticed a few months later that he was gone, and it's been getting steadily worse ever since. I can't even remember the last time we got a 100% correct order. We'll get frustrated and not order for a few weeks, and then we'll get a craving and place an order only to be disappointed again when the order arrives. Today was just another disappointment. I wanted to write a personal letter to the owner to let them know how poorly this store is run, but I couldn't find the information to do that, so I'm writing this review in hopes it reaches them. They need to be a little bit less "freaky fast" and a little bit more...

We have ordered from here before and other stores as well. We ordered a "Little John", a smaller version of the regular sandwiches. Since we have had it before, we knew what to expect. Instead, we received (see photo) this.. I received a refund because I know what this sandwich is supposed to be and it definitely isn't this. The manager offered to remake it, but I declined because I could see a clear box above their sandwich station with more tiny loafs for "Little John's". I think it's safe to assume that whomever made the bread that day messed up and made the loafs to small. It's disappointing because they served something that should not have even been made. We instead went to Penn Station and spent around the same amount for...

Consider yourself warned -- this is the slowest Jimmy John's in human history. I just spent 20 minutes in the drivethru to get one sandwich. When I got to the window, they somehow had lost my order between the speaker and the 10 minutes it took me to get to the window after that. This place works at a glacial pace when it's empty, and it's not even worth a visit if it's busy. If you're working in downtown Frankfort, save yourself time and just drive the extra distance to the store on Versailles Road or have your...