Noodles and Company — Restaurant in Frankfort

I went to this location and the woman at the register who appeared to be the manager was incredibly rude . She was not helpful in any form . The dish I wanted has been pulled off the menu very recently and she very rudely informed me . I decided on something similar and proceeded to order against my better judgement . Her register froze and apparently that was my fault for ordering a drink . I had to inform her I was part of the rewards program and she needed to verify which is fine . She reset her register twice and still it won’t function to take a payment . Her attitude brought mine down . All I did was drive out of my way to come here for food and was treated poorly for trying to order . I ended up leaving without anything after waiting for at least 20 minutes . The guys in the line seemed like they were nice and respectful . She was the only one with a problem and I still have no idea what it was . It was clearly more than a broken register . I’ll never go out of my way for this location again . This is not how business should be handled and I’d imagine I’m not the only customer she has treated that way . Maybe she should be moved to a location where she isn’t front of house service . I may have asked for a manager but sadly I believe she was the manager . She took a money order and signed for it so I know she was the manager . Very rude , will not be returning and as I stated I have the app . This was my favorite location , I’m was a repeat customer . I believe her name was Kay Zay , working front register on 11/11 at 12:45 pm . As Kay Zay was the only identifying thing on her swipe card . No name tag very unprofessional . I carried my child out crying because she really wanted her pasta . Very disappointed in this establishment and wasting an hour...

I placed an online order here a couple of months ago. When I got home, we found out the order was wrong. I called and the manager was nice enough to give me a voucher for a free meal. Today, I used that voucher, but this time I went inside to place the order. Ordered the chicken parmesan with extra cheese. Mind you I'm the ONLY person in there placing my order. Voucher used. The lady brought me my to-go order. Well......guess what????? Got home......ITS WRONG.....AGAIN. So this time i got someone else's pickup order! And guess what else.....I looked at their ticket.....and THEIR ORDER WAS WRONG!!!! Said it included a rice krispy and no rice Krispy was in there. This USED to be a good location. NOT ANY MORE. So no matter what people.....if you place your order......DOUBLE CHECK EVERYTHING BEFORE LEAVING THE STORE, because OBVIOUSLY they do not care about their customers or what the hell they're doing. The ONLY reason I gave it 2 stars is because the food is half way decent. But the customer service......ZERO...

Below is the original review and this is an edit. I got the garlic cheesy bread again and it was great. Would recommend this place to anyone 👍

*Original Review: Don't get me wrong, I'd rate this place a 5 if there wasn't one small problem. That problem is that their appitizers are pathetic. I attached a picture of the "Garlic Cheesy Bread" and if you notice, there's literally no cheese. Also the bread is barely toasted. ALSO there's barely any thing at all on them. That's the third time at least that I got this and it looked like that. I've also tried a couple other appetizers with similar results but I don't have pictures of those. So to summarize, amazing main courses, but really bad appetizers. I'll continue going because I like everything else and if they improve this one small thing, I'll change it...