Bagel Nosh of Franklin Lakes — Restaurant in Franklin Lakes

I used to come here cause when they get the wraps right its pretty good. WHEN THE WRAPS ARE DONE RIGHT AND DONE RIGHT ONLY. Cant speak on the rest of the menu since i always get the same thing. I came today and i remembered why i STOPPED coming here. You can call for pick up and you still going to end up waiting 10-15 minutes for your food. I called for pick up and when i got there, waited 3 minutes, then they were still asking me about what i wanted on my wrap 🙄 waited another 5 minutes then asked me how i wanted my onions 🙄 if you at work and trying to grab food here on your break or lunch you are WAY MORE THAN LIKELY to be late coming back to work. This is the kind of place you order from when you have nowhere to be and have time to kill. If you at work and need to go back or in a rush dont order from here you will be LATE. Several times inorder for pick up and have to wait excessive time just to pay for it. If its even ready. Also i specified that i wanted buffalo chicken deli slices in my wrap. Twice. And they gave me buffalo chicken cutlets instead after i specified because i hate the buffalo chicken chunks i like the slices. But they gave me chunks after i specified i wanted the deli slices. Bottom line ordering for pick up is a waste because you end up waiting for it either way. One time i made a order for pick up and had to leave my food there cause they didnt attend me on time and i was late to get back to work. As i was today. Service needs a vast improvement. Personally never...

Pre-Covid your employees sanitation practices were not up to par. I was in today and appalled by what practices are in place. Watching an employee touch someone’s money and than grab others peoples bagels with the same glove on for multiple customers is not only disgusting but a severe health hazard. Not once was that glove changed and I witnessed him touch several different items during that time. I am a professional chef and certified in sanitary practices and DOH regulation. These are the same employees that were working out of your Glen Rock stores a few years ago, I can see that there has been no training in sanitation practice. You are not only putting your customers at risk but your employees as well with lack of training especially during these times. Please step up individual sanitary...

Every time I go there and place an order that’s either a sandwich with multiple condiments or an order for several sandwiches they mess it up. Every time. This is not an exaggeration. In fact today, I went and ordered a lunch sandwich with several condiments and of course it was wrong. Not wrong like it was missing one thing. It had items I didn’t request in it and it was missing items I did request. I even asked her if she wanted to write it down because she looked overwhelmed when I gave her the order. None of the staff ever write down an order and it’s no surprise. They always...