First Watch — Restaurant in Franklin

Let me start off with saying that I have been to this place on several occasion not this location in Franklin Tennessee but the location in Hermitage Tennessee. I visited the one in Franklin on today and it was exactly what I expected the line was long as usual but once we were seated, our server (Samantha) was SO RUDE!!!!! She was rushing us when taking our order, or when we're trying to ask questions about certain items like new drinks or food, her attitude was that she didn't want to be bother at all. So of course my wife and I took it personally because we thought it was about us, turns out my wife was watching her as she was doing her job and she was like that with other customers. Needless to say this soured the entire experience our food was not right and the food didn't even taste that good because of the VIBE or the tone that was set by her. I didn't get cheese on my eggs, my wife didn't get her ice coffee, (we ended up going to dunkin donuts down the street for the ice coffee)among other things that were not right, so we just got up and paid the tab and left. I understand that when a restaurant gets crowded and it's really really busy that staff have a lot to do but if you are a professional I shouldn't as the customer know that it is stressing you out, or if this is just who you are as a person than you don't need to be in the...

Dirty cold food and disappearing wait staff. This particular location (and the staff) has been a family favorite for a very long time! We go almost every weekend! This mornings experience was unlike any we’d had before. Our entire meal arrived cold 🥶. Four separate meals, biscuits barely covered in congealed gravy, pancakes, omelette, toast and bacon, all cold. Like COUNTLESS times before we ordered the million dollar bacon app. Typically it comes first and we always adore it. Today it came after our meals and literally lacked seasoning! It was cold bacon with some syrup. SURPRISE It included a visible clump of cleaning sponge ON the bacon. We know accidents happen! So we showed our waiter and sent it back. The bacon plate quickly returned - (suspiciously in under a minute) and a bit of the cleaning sponge clump had simply been pulled off (but still had more on it)! In addition to returning the old sponge covered cold bacon Deborah decided to leave us our bill long before we’d even started the meal and then walked away. Turns out she had decided at that point to never return and ignored us for the rest of our meal. She never asked if the food was better (and cleaner) no more drink refills/coffee and no more follow up. She just...

Definitely not my favorite place. My wife and I visited for breakfast on a weekday. The restaurant is smaller but was dirty on our visit. There was crayons, juice, syrup on the floor. Our table was dirty on one side and one of the chairs had juice all over it. We asked the hostess that was seating us if someone could clean it. Her response was “is someone going to sit there”. It was a four top table and my wife and I were able to choose other chairs to sit, but that was not the answer I was looking for. I didn’t want to sit at a table that clearly had not been cleaned.

As we waited for our order we noticed there were other areas around the restaurant that were dirty as well. I might be picky, but cleanliness at a restaurant is very important to me. This place was definitely not clean on our visit.

The food was good. Our server was adequate. We needed to ask for silverware, drink refills and part of our order was left in the kitchen and needed to be remade when we asked about it.

The decor was nice. The bathrooms needed attention.

I understand that mistakes can happen and really tried to have an open mind about this place. Maybe we caught them on a bad day. Unfortunately, our experience was not good and we don’t have plans...