Subway — Restaurant in Fraser

After checking hours online and in the Subway app, both of which showed this Subway was open until 8:00pm on New Years Day, we put in an order through the Subway app at 7:27pm. We arrived at the Subway at 7:49pm to find the front door locked. The two employees inside glared at us and yelled from the back of the store "we're closed." I held up my phone showing that I had an order to pick up and they finally came to the door and said they didn't have any order and that they were already closed when we put our order in, even though there was a sign on the door that they were open until 8:00pm and the Subway app showed that our order had been accepted, our card charged and, by the time we arrived, showed that our order was ready. The male employee who had come to the door called Julie who claimed they had not accepted the order and that we had to contact Door Dash or our credit card to get a refund. How is a store so incompetently managed that they close earlier than their own app and the sign on their front door, accept an order and show it as ready in the app, and then have their manager lie about their hours and about accepting the order? Stay far, far away from this sorry excuse...

I went there on 2/17/23 for the buy 1 get 1 free foot longs. I purchased 3 footlongs, 1 wrap, 1 salad. And some cookies. Total $61.57 plus tax. I showed them that the website did not give me the free sub. They said there was nothing that they could do. The manager was not there. I went back a total of 3 times, very hard to get ahold of the manager. I finally was able to talk to the manager on 3/3/23. I explained. I said I was trying to give them an opportunity to make it right. She said there was nothing she could do. I will stop going to this Subway for at least 6 months. I will also switch my lunch and dinner options to Firehouse and Tubbys sub shops. I have not had very go luck with Subway. I now have 3 that I...

I did an online order at 1110am for 1130 pickup at lunch for 1130 when I arrived someone came in behind me I went to register and after she put the bread in oven then waited on the other customer meanwhile my bread was sitting on the counter for who knows how long I get ur busy but to wait on another customer after acknowledgement when I entered since it was my 20 min lunch from work I had to go so I wanted a refund so she calls owner for directions for the refund he asked why she told him because it wasn't ready as promised no it's because ur rude..moral of the story is don't do online ordering from this place. I only get 20 mins for lunch and they...