Pizza Hut — Restaurant in Frederick

I was placing an order on your website but for some reason it didn't accept my credit card even though it's valid. I called the store to try and place the order over the phone and spoke with a representative named Katherine. I explained everything and she said she cannot process an order over the phone since I was trying to do it online which didn’t make any sense because I’ve placed multiple orders over the phone. I requested to speak with a supervisor or manager and she hesitated and said that the manager is not there. She placed me on hold and then hung up on me. She didn't call back or anything. I was furious and super frustrated because that’s not the way any business should handle their customer.

I immediately called back and spoke with a representative named Emie and he took my order without any issue. Once I arrived at the store to pick up my order I waited until I got my order and addressed Katherine in a very respectful manner and told her I was just on the phone with her and then I asked her why she hung up on me? She said because I couldn’t place your order over the phone because you were trying to do it online and they didn’t have the deal I was inquiring about even if it was for pickup. I was super aggravated at that answer but I remained cool. I said that is not any reason that you hang up on your customer especially after putting me on hold. You could have said I cannot do it or maybe you can come in the store and we can try to help you but for you to hang up on me that was extremely rude, disrespectful and should not have happened. I even asked her does that even make sense as far as hanging up on someone because you cannot help them and she said “no” so I asked her then why did you do it to me and she said I don’t know. She didn’t say sorry or apologize, she just stood there like she didn;t do anything wrong. I was fed up and asked for her manager again or the supervisor's name and she didn’t want to tell me at first and kept trying to over talk me but then she finally told me it was Dersy. This was an extremely horrible interaction and the representative had the worst excuse ever for treating a customer like that. There should be some type of customer serving training or performance management. I teach my workers and clients this and we strive on making sure the company and ourselves are always begin respectful and displaying positive work traits but Katherine needs to be re-trained or something and I am requesting that something be done to rectify this so myself or anyone else does not have to deal with a...

I ordered 2 thin crust pizzas on 08/04/18 @ 9pm and they told us the pizza would not be there for 1 1/2 hours. I understood but it is now 11:20 pm as I write this review and still not here. I contacted the manager on duty 3 times and all she could tell me is that they had over 300 orders on a Saturday night with one driver until she called someone in at 8pm. This is absolutely unacceptable. I’m still waiting as I’m still writing this. I will be contacting the store manager in the morning and then asking to speak to the district manager. I never thought this would happen and the shift manager didn’t gat ahold of the store manager and have her come in to help. Please see if someone can contact me to discuss this issue. I don’t know if I should leave my number or if they will be able to figure out who I am by reviewing your tickets in the store. Please see if I can get a phone call. The employees were Katie and the shift...

BUYER BEWARE!!!!!!! I ordered carryout using my points with pizza hut from this location. When I got there I noticed an employee putting toppings on pizza WITHOUT GLOVES ON!!! I told the cashier very nicely I might add that they shouldn't do that let alone let people see them do that. The cashier had an attitude with me so I asked to speak to the manager. He informed me that the person that was putting the toppings on the pizza with no gloves WAS THE MANAGER!!! I asked to speak to her anyway. Her name is DIANE btw! When I told her that she shouldn't do that she caught an attitude and told me that "IT WAS COMPANY POLICY THEY THE EMPOLYEE'S DID NOT HAVE TO WEAR GLOVES WHEN PREPARING FOOD" I think we all know that is a lie! I will be calling corporate because that is just plain unsanitary. I will never order from this Pizza Hut again and you...